Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Hannah Fulks

Dallas,TX

Summary

Grounded and goal oriented customer service professional with nine years of experience. Proficient in all Microsoft Office, including Excel. Extended experience in working with secure and classified information with customers and clients. Extremely familiar with social media marketing and representation.

Overview

8
years of professional experience
4
years of post-secondary education

Work History

Jade And Clover
Dallas, TX

Store Manager
08.2021 - 03.2023

Job overview

  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Forecasted purchasing trends and improved merchandising strategies.
  • Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
  • Developed and improved account relationships.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Managed and maintained purchase orders and invoices.
  • Collaborated with manufacturers, operations leaders and sales teammates to ascertain production details.
  • Fleshed out product brand identities by identifying markets and specialized updates.
  • Devised brand and product strategies to drive client satisfaction.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Produced detailed proposals for events to document timelines, suppliers and budgets.
  • Liaised with clients to determine exact event requirements.
  • Generated ideas to enhance and expand current event offerings.
  • Used hand tools, power drills, multi-meters and watt meters.

Kids Garden Club
Dallas, TX

Childcare Lead Teacher
02.2020 - 08.2021

Job overview

  • Promoted sensory development by providing access to different textures.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Developed age-appropriate activities and programs for children 18 months to 7 years old.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Trained new staff in child care and in office management aspects of the job.
  • Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
  • Contributed to mock-ups, email campaigns and social media content. This includes Instagram posts, youtube videos, and weekly newsletters.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for head director.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
  • Demonstrated and explained our party packages to numerous customers daily to persuade customers to purchase packages.
  • Utilized creative teaching strategies to engage students in classroom.
  • Monitored classroom to verify safe and secure environment.

Fred Moore Day Nursery
Denton, TX

Childcare Teacher
08.2019 - 02.2020

Job overview

  • Taught basic education principles while complying with IEP and ARD goals.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Monitored 12-16 students' academic, social and emotional progress and recorded in individual files per class.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Promoted sensory development by providing access to different textures.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Brought center into full compliance with licensing and safety regulations including fire and disaster preparedness, TX Department of Public Health codes and USDA nutritional guidelines.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Conducted trainings and mentored staff, consistently improving performance.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Colonial Savings F.A
Lewisville, TX

Bank Teller
06.2017 - 07.2019

Job overview

  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Provided customer records on demand, including account statements and copies of checks.
  • Removed mutilated currency from circulation.
  • Placed orders for customer checks and verified starting numbers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Sold and cross-sold bank products to new and existing customers.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Advised clients on mortgage, education and personal loans.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Handled various accounting transactions.

Plato's Closet
Denton, TX

Buyer
04.2015 - 05.2017

Job overview

  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Tracked stock using company inventory management software.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Educated associates on market trends and stayed up-to-date on forecasts and second hand selling news.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained records related to sales, returns and inventory availability.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Processed product returns and assisted customers with other selections.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Managed vendor purchase order process including dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Reviewed order updates to identify best practices aligned with corporate goals.
  • Removed poor performing items from future buys.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Conferred with sales and purchasing to match customer preferences.
  • Analyzed and reported social media and online marketing campaign results.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Identified target market and key segments through in-depth analysis of markets and related trends.
  • Analyzed competitor pages to locate backlink and keyword opportunities.
  • Managed, monitored and engaged in the company's social media presence to ensure new engagement and activity.

Education

University of North Texas
Denton, TX

Some College (No Degree) from Fashion Merchandising
05.2001

University Overview

Macarthur High School
Irving, TX

High School Diploma
06.2009

University Overview

Skills

Verbal and Written Communicationundefined

Timeline

Store Manager
Jade And Clover
08.2021 - 03.2023
Childcare Lead Teacher
Kids Garden Club
02.2020 - 08.2021
Childcare Teacher
Fred Moore Day Nursery
08.2019 - 02.2020
Bank Teller
Colonial Savings F.A
06.2017 - 07.2019
Buyer
Plato's Closet
04.2015 - 05.2017
Macarthur High School
High School Diploma
06.2009
University of North Texas
Some College (No Degree) from Fashion Merchandising
05.2001

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