Hannah Galal
Eugene,OR
Summary
Dedicated and empathetic Medical Assistant Apprentice with direct patient care and medical office experience. Committed to delivering exceptional patient satisfaction by adhering to regulatory standards and practice protocols. Skilled in building trust and establishing rapport through effective communication and interpersonal abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant Apprentice
PeaceHealth
Eugene, OR
06.2024 - Current
- Interviewed and engaged patients to obtain medical history, chief complaints, and build rapport
- Collected vital signs such as temperature, pulse rate, blood pressure, height, weight, and respiration rates.
- Maintained patient confidentiality in accordance with HIPAA regulations
- Maintained examination rooms by stocking supplies, cleaning surfaces, and disposing of hazardous materials properly
- Reviewed patient charts prior to appointments to ensure accuracy of information
- Performed basic laboratory tests, including urinalysis and A1C tests
- Collected, labeled and stored laboratory specimens properly prior to testing
- Assisted with minor procedures, such as abscess drainages, Nexplanon removals/insertions, and IUD removals/insertions
- Administered injections under the supervision of a physician or nurse practitioner
- Conducted EKGs under the direction of a physician or nurse practitioner
- Contacted pharmacies to submit and refill patients' prescriptions
- Scheduled appointments for patients via phone and in person
- Responded to patient messages and requests quickly and efficiently
Patient Access Representative
PeaceHealth
Eugene, OR
10.2022 - 06.2023
- Use of software programs Epic EMR system & Microsoft Office including: Teams, Outlook, Excel and Word
- Verified demographics and insurance information to register patients in computer system
- Utilized on-line eligibility systems to verify patient insurance coverages
- Obtained necessary pre-registration signatures and consent for treatment
- Communicated financial obligations to patients and collected fees at time of service
- Followed HIPAA privacy and security regulations while handling patient information
- Kept providers schedules on time by informing medical personnel of patient arrivals and by enforcing appointment tardiness policy
- Communicated with patients through MyChart and telephone to assist with scheduling
- Managed the flow of electronic faxes and routed documentation to providers, pharmacists and into patient charts
- Preformed all opening and closing procedures including: balancing cash drawers, preparation of required appointment paperwork, disinfect caregiver and patient areas, restock supplies daily
- Trained new Patient Access Representatives on all job duties
Assistant Store Manager
Kay Jewlers
Eugene, OR
02.2019 - 06.2023
- Assisted customers with all parts of purchasing including selection of jewelry pieces, providing education on metals, gemstones, and 4 C's of diamonds
- Consistently met company quotas for sales & add on sales
- Communicated with maintenance or workshop if any issues arose with store or customer orders
- Worked diligently to resolve any customer issues
- Completed all aspects of store opening and closing procedures
- Created daily goals for staff and train new hires
- Voluntarily traveled to other stores to help with coverage when needed
- Checked monthly sales and performance reports to support operational planning and strategic decision-making
- Delegated work to staff, setting priorities and goals
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Formed and sustained meaningful relationships with clients
Jewelry Sales Associate
JCPenney
Saint Joseph, MO
03.2018 - 01.2019
- Completed all aspects of store opening and closing procedures for department
- Completed daily jewelry counts to ensure inventory accuracy
- Resolved all customer issues that arose
- Processed merchandise transactions sales, returns and exchanges for customers
- Followed store opening and closing procedures as per company guidelines
- Consistently met department quotas
Sales Associate
Kohl's
Ogden, UT
10.2017 - 02.2018
- Engaged customers in friendly, professional dialogue to determine needs
- Assisted customers in locating items throughout the store and ordering items online when items not available in store
- Provided customers with coupons/Kohl's Cash and opened credit accounts
- Collected payments and provided accurate change
- Assisted in customer service department to process returns and resolve customer issues
Education
GED -
Milford High School
Milford, NHSkills
- Customer Service
- Multitasking and Organization
- Analytical decision-making skills
- Adaptable
- Verbal and Written Communication
- Time Management
- Caring and Empathetic
- Problem-Solving
- Active Listener
- Quick Learner
- Computer Skills
- Maintains confidentiality
Certification
- BLS Certification
- Certified Diamontologist
Timeline
Medical Assistant Apprentice
PeaceHealth
06.2024 - Current
Patient Access Representative
PeaceHealth
10.2022 - 06.2023
Assistant Store Manager
Kay Jewlers
02.2019 - 06.2023
Jewelry Sales Associate
JCPenney
03.2018 - 01.2019
Sales Associate
Kohl's
10.2017 - 02.2018
- BLS Certification
- Certified Diamontologist
GED -
Milford High School
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