Hannah Galicia
Lake Charles,La
Summary
Dedicated college student pursuing a Bachelor's degree in Radiologic Sciences at McNeese, with over three years of customer service experience. Passionate about the medical field and committed to delivering legendary service. Thrives in fast-paced environments, demonstrating exceptional communication and organizational skills while enhancing guest satisfaction. Eager to contribute positively to team dynamics and further develop customer service skills in a server role.
Overview
3
3
years of professional experience
Work History
Behavioral Technician
Sprouts Behavioral Development Center
Lake Charles, LA
01.2025 - 04.2025
- Monitored patient behavior and mental health status to ensure safety and well-being.
- Provided 1:1 direct behavioral intervention to children with Autism using evidence-based ABA techniques under the supervision of a Board Certified Behavior Analyst (BCBA).
- Served as a classroom shadow in private school supporting clients in academic participation, peer interactions, transitions, and task completion.
Server
Landry’s Seafood House
Lake Charles, LA
03.2023 - 01.2025
- Delivered exceptional customer service, enhancing guest satisfaction and repeat patronage.
- Handled customer complaints or conflict while maintaining professionalism and efficiency during fast-paced shifts.
- Adhered to casino protocols.
Server
TaD’s Lousiana Cooking
Lake Charles, LA
07.2022 - 11.2022
- Managed multiple tables efficiently, ensuring timely order taking and delivery.
- Effective verbal communication skills for taking orders, answering questions, and interacting with customers.
- Prioritized tasks to ensure timely service.
Education
Bachelor of Science - Radiology
McNeese State University
05-2028
Skills
- Exceptional communication
- Guest service
- Order taking
- Cash handling
- Order accuracy
- Customer satisfaction
- High volume dining
- POS system operation
- Organization
- Cleanliness
Timeline
Behavioral Technician
Sprouts Behavioral Development Center
01.2025 - 04.2025
Server
Landry’s Seafood House
03.2023 - 01.2025
Server
TaD’s Lousiana Cooking
07.2022 - 11.2022
Bachelor of Science - Radiology
McNeese State University