Hannah Galvin
Davidsonville,MD
Summary
Motivated worker experienced in the hospitality industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Experienced with managing diverse pet care needs, including daily exercise and personalized attention. Utilizes effective communication to maintain strong client relationships and meet specific pet requirements. Track record of ensuring pet safety and well-being through attentive and responsible care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SERVER, SHIFT LEAD
The Vineyards At Dodon
05.2022 - Current
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders
- Bussed and reset tables to keep dining room and work areas clean
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Pulled orders quickly to maintain demanding productivity goals
- Serve/pour wine when ordered
- Worked special events by setting up, bussing, running food, etc.
- Processed payments and completed register transactions accurately.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
- Attended company and restaurant required trainings and meetings, improving skills.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Dog Walker
Exotic Pet Pals
05.2025 - 08.2025
- Developed and maintained positive relationships with clients through consistent communication and exceptional service.
- Managed daily dog walking schedules, ensuring timely arrivals and adherence to client preferences.
- Monitored dogs' behavior and health during walks, addressing any concerns promptly to ensure safety.
- Implemented efficient route planning to optimize walking times and enhance service delivery.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
HOSTESS, BUSSER, EXPEDITOR, EVENTS COORDINATOR
Harvest Thyme Tavern
05.2019 - 04.2024
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Communicated between the servers and kitchen in order to ensure the food was coming out properly and quickly
- Improved customer satisfaction rates by answering customers' questions and resolving issues
- Trained new staff in these position's according to how my management wanted them trained
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment
- Worked with my boss for catering events
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills
- Collaborated with kitchen to inform customers of wait times and answer questions about food
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction
- Used cash registers and credit card machines to cash out customers
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Assisted managers with quickly resolving service- and food-related issues.
- Conferred with other staff to help plan establishment's menu.
- Managed reservations for large groups or special events within the establishment.
- Communicated with guests to ensure the event is as they want it
- Helped with catering and offsite events
RETAIL SALES ASSOCIATE
Loft
01.2022 - 03.2022
- Worked with management teams to develop annual sales plans, goals, and targets.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Demonstrated excellent organizational skills while stocking shelves and arranging displays.
- Delivered exceptional customer service to guests.
- Located merchandise on racks or shelves and delivered to customers.
- Used POS system to process sales and refund transactions.
- Mastered point-of-sale systems, including cash register operations and credit card processing.
- Set up promotional displays and signage to increase sales.
Education
Associate of Arts - English Literature
Anne Arundel Community College
Arnold, MD05.2025
High School Diploma - undefined
South River High School
06.2021
Bachelor of Arts - English
Drexel University
Philadelphia, PA09-2027
Skills
- Front- and Back-Of-House Coordination
- Team Player
- Active Listening and Communication
- Hardworking
- Table Bussing
- Supply Restocking
- Strong Work Ethic
- Attention to Detail
- Time Management
- Warm and Welcoming
- Cash Register Operations
- Friendly with guests and staff
- Safe Food Handling
- Food Running
- Wine service
- Relationship management
- Honest and trustworthy
- Punctual and reliable
- Flexible schedule
- Cleanliness and hygiene
- Pet care
- Patience and calmness
- Dog handling
Certification
TIPS Certification
Timeline
Dog Walker
Exotic Pet Pals
05.2025 - 08.2025
SERVER, SHIFT LEAD
The Vineyards At Dodon
05.2022 - Current
RETAIL SALES ASSOCIATE
Loft
01.2022 - 03.2022
HOSTESS, BUSSER, EXPEDITOR, EVENTS COORDINATOR
Harvest Thyme Tavern
05.2019 - 04.2024
High School Diploma - undefined
South River High School
Associate of Arts - English Literature
Anne Arundel Community College
Bachelor of Arts - English
Drexel University
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