Summary
Overview
Work History
Education
Skills
Key Qualifications
Accomplishments
References
Certification
Timeline
Generic

Hannah Garner

Bridgeport,WV

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

VHIE VA Direct East Team Subject Matter Expert

FordHall Technology
Baltimore, MD
05.2024 - Current
  • Oversees VA Direct Messaging Engagement implementation at 78 VA Medical Centers & 322 Community Based Outpatient Clinics in VISNs 1-10
  • Independently manages and supports VA Direct Messaging engagement efforts at all east coast VA Medical Centers
  • Primary liaison between VHIE Program Office Leadership, VISN & VA Medical Center administrative & clinical staff, & veteran patients
  • Selected by the Project Manager & team lead to be the VA Direct East Team Subject Matter Expert (SME)
  • Assisted with 4 VA Direct Go-Lives with Medquest Associates, PKG Health, Advanced Dermatology & Cosmetic Surgery, & WVU Medicine since September 2024
  • Subject Matter Expert with extensive knowledge of the VA Direct Messaging platform. Utilizes this knowledge to demonstrate to VAMC leadership how interoperability between federal and state Health Information Exchanges partnered with VA may improve Veteran care coordination, improve patient safety, reduce duplication of tests & procedures, & mimimizes administrative tasks associated with handling health information.
  • Educates and advises VAMC staff on the benefits of utilizing VA Direct with local partners identified to have compatible electronic health record (EHR) systems to improve care coordination
  • Supports interoperability content attachment validation (CAV) testing between VA and interested VA Direct partners
  • Primary point of contact for both VAMC staff and interested partners for VA Direct Implementation/Sustainment

VISN 4 & 5 VHIE Program Implementation Coordinator

Planned Systems International
- Current
  • Supports implementation of the Veteran Health Information Exchange (VHIE) to VISN 5 facilities and CBOCs
  • Develops key staff relationships within VISN 5 & VISN 4 to effectively implement and sustain VHIE
  • Provide program updates & VISN wide implementation status updates to VISN 5 & VISN 4 leadership staff
  • Develop and provide quarterly reports & updates to VISN leadership for VAMC Clinical adoption & program action plans
  • Investigated various techniques for exchanging veteran health records with their respective Non-Va providers
  • Working with VAMC leadership to identify their prioritized healthcare organizations & performing necessary outreach to initiate solutions
  • Collaborating with VAMC technical team to on-board prioritized Non-Va partners
  • Continued Efforts to identify & resolve issues for the exchange partner team
  • Meeting with Veterans to educate them on the VHIE program
  • Training VA clinical staff within VISN 5 & VISN 4 & providing them with appropriate resources in support of the VHIE program
  • Leading community engagement meetings to better facilitate information necessary for further implementation & continued success of the VHIE program
  • Identifying internal projects to benefit the success of the program
  • Mentoring team members new to the program, as well as providing them with training & explaining their job responsibilities to them
  • Create monthly & weekly statistic reports in support of the VHIE program
  • Working closely with the VISN 5 Strategic Planning Officer to implement VISN-wide VHIE initiatives
  • Distribution of the quarterly CHIO report to key VISN 4 & VISN 5 stakeholders.

Rural Health Community Coordinator

Greenbrier Government Solutions
08.2017 - 07.2020
  • Supported the implementation of the Veteran Health Information Exchange (VHIE) at the Louis A
  • Johnson VAMC in Clarksburg, WV & the facility’s CBOCs
  • Work with VISN 5 community coordinator & VISN leadership to develop VISN-wide implementation and documents
  • Attend VISN-wide monthly meetings with VISN leadership to provide VAMC updates & program implementation status
  • Develop and provide quarterly reports & updates to VISN leadership for VAMC Clinical adoption & program action plans
  • Investigated various techniques for exchanging veteran health records with their respective Non-Va providers
  • Working with VAMC leadership to identify their prioritized healthcare organizations & performing necessary outreach to initiate solutions
  • Collaborating with VAMC technical team to on-board prioritized Non-Va partners
  • Continued Efforts to identify & resolve issues for the exchange partner team
  • Meeting with Veterans to educate them on the VHIE program
  • Training VA clinical staff within my VAMC & CBOCs & providing them with appropriate resources in support of the VHIE program
  • Leading community engagement meetings to better facilitate information necessary for further implementation & continued success of the VHIE program
  • Identifying internal projects to benefit the success of the program
  • Mentoring team members new to the program, as well as providing them with training & explaining their job responsibilities to them
  • Create monthly & weekly statistic reports in support of the VHIE program.

Front End Team Member

Target
06.2011 - 01.2020
  • Approach browsing customers in a friendly manner to initiate conversations & determine buying preferences
  • Provide cash register training to new employees & help them acclimate to the working environment
  • Encourage customers to enroll in a Target Red Card to promote future sales.

Education

Bachelor of Science - Communication Sciences & Disorders

West Virginia University
05.2017

Skills

  • Problem Solving
  • Critical Thinking
  • Flexibility
  • Strong Communication
  • Collaborating with Others
  • Organized
  • Attention to Detail
  • Responsibility
  • Trustworthy

Key Qualifications

VISN 4 & 5 VHIE Program Implementation Coordinator, Full Time, Public Trust, Veteran Health Information Exchange Program Implementation Coordinator with four years of experience working directly with veterans and VAMC leadership staff, Excellent written and verbal communication skills, Actively supports key VISN leadership staff, Works directly with VISN leadership to implement program tasks within VAMCs, Develops workflows within VAMCs to further implement VHIE Products, direct messaging & exchange, Conducts all-staff VAMC training yearly, Works directly with CHIMS & Supervisory Records & Information Specialist in implementing interoperability and electronic health record modernization, Excellent understanding of VA clinical applications, Provides weekly program status updates to key VAMC staff, HIPAA compliant

Accomplishments

  • psi "Now That" Award Recipient for providing outstanding stakeholder service in both VISN 4 & VISN 5 - 2023
  • JLV Essentials Core Team Member - 2023-2024
  • Letter of Appreciation from the facility Chief Health Information Officer, Dr. John Brown from the Baltimore VA Medical Center - 2023

References

References available upon request.

Certification

  • HIPAA Certified
  • Public Trust Clearance Level

Timeline

VHIE VA Direct East Team Subject Matter Expert

FordHall Technology
05.2024 - Current

Rural Health Community Coordinator

Greenbrier Government Solutions
08.2017 - 07.2020

Front End Team Member

Target
06.2011 - 01.2020

VISN 4 & 5 VHIE Program Implementation Coordinator

Planned Systems International
- Current

Bachelor of Science - Communication Sciences & Disorders

West Virginia University

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Hannah Garner