Hannah Gates
Johnstown,CO
Summary
Proven Field Service Technician with a track record of delivering timely solutions and fostering positive client relationships, notably at Lincare. Skilled in technical troubleshooting and repair, coupled with a strong problem-solving ability. Excelled in roles requiring a positive attitude and relationship building, achieving high levels of customer satisfaction.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Field Service Technician/CSR, Sales
Lincare
04.2024 - 06.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Front Desk Receptionist/Housekeeper
Extended Stay America
01.2024 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Caregiver
The Center At Rock Creek
01.2023 - 01.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Skills
- Problem-Solving
- Positive Attitude
- Troubleshooting and repair
- Field Repairs
- Technical Troubleshooting
- Relationship Building
Timeline
Field Service Technician/CSR, Sales
Lincare
04.2024 - 06.2024
Front Desk Receptionist/Housekeeper
Extended Stay America
01.2024 - 06.2024
Caregiver
The Center At Rock Creek
01.2023 - 01.2024
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