HANNAH GAUTHIER
Youngsville,LA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Focused and excels at prioritizing, completing
multiple tasks simultaneously and following through to achieve project goals. Seeking a role to properly manage staffing needs.
Overview
20
20
years of professional experience
Work History
Server
Dons Seafood Hut
Lafayette, LA
02.2011 - Current
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Greeted and maintained relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Checked identification to enforce age regulations for alcoholic beverages.
Administrative Assistant
Guidry & Co Real Estate
Lafayette, Louisiana
07.2022 - 10.2024
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Processed invoices, payments and credits for customers.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Gathered and organized closing schedules, disclosures and other documentation.
- Handled Escrow deposits, receipts and return deposits.
- Made timelines for contracts.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of broker.
- Created and provided marketing material to meet business needs.
- Managed social media platforms and utilized metrics to increase engagement.
Customer Service Representative
Core Insurance
Lafayette, LA
09.2019 - 07.2022
- Answered customer telephone calls promptly to avoid on-hold wait times
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage
- Processed customer premium payments
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Updated account information to maintain customer records.
- Investigated and resolved accounting, service and delivery concerns.
Outside Sales Manager
Reverse My Fees, LLC
Lafayette, LA
03.2019 - 08.2021
- Created and implemented new business opportunities by utilizing strategic networking strategies
- Trained new sales representatives on sales strategies
- Hired and Managed sales representatives
- Finalized sales deals and contracts
- Trained staff on how to close sales in field.
Sales Consultant
EPSG
Lafayette, LA
10.2016 - 02.2019
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Determined problem areas and resolved issues related to profitability and business objective achievement
- Resolved any issues that impacted sales and business outcomes
- Increased revenue by acquiring new customers.
Server
Chilis's Bar And Grill
Carencro, LA
08.2005 - 12.2009
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Checked identification to enforce age regulations for alcoholic beverages
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Beau Chene High School
05-2005
Business Administration
South Louisiana Community College
Nursing
Louisiana State University At Eunice
Skills
- Client Service
- Sales expertise
- Time management
- Operating Procedures and Policies
- Customer Billing
- Cold Calling
- Immense capabilities to learn new computer systems quickly
- Proficient in Microsoft Word and Powerpoint
- Account Servicing
- Detail-Oriented
- Check Processing
- Meeting Planning
- Data Entry Documentation
- Cash Deposit Preparation
- Ease with Computers and Technology
- Customer Service
- Appointment Scheduling
- Payment collection
- Invoice processing
Timeline
Administrative Assistant
Guidry & Co Real Estate
07.2022 - 10.2024
Customer Service Representative
Core Insurance
09.2019 - 07.2022
Outside Sales Manager
Reverse My Fees, LLC
03.2019 - 08.2021
Sales Consultant
EPSG
10.2016 - 02.2019
Server
Dons Seafood Hut
02.2011 - Current
Server
Chilis's Bar And Grill
08.2005 - 12.2009
High School Diploma -
Beau Chene High School
Business Administration
South Louisiana Community College
Nursing
Louisiana State University At Eunice
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