Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Gelsinger

Ventura

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

5
5
years of professional experience

Work History

Office Administrator

Caliber Collision
02.2023 - Current
  • Enhanced executive productivity with high-level administrative support.
  • Confirmed compliance with OSHA regulations through careful reviews.
  • Maintained inventory of office equipment and supplies.
  • Ensured prompt payment of bills by managing accounts payable processes efficiently.
  • Answered internal and external office phone calls.
  • Handled incoming phone calls and emails professionally and courteously.
  • Greeted walk-in customers and provided excellent customer service.

Server

Wedgewood Weddings
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Set up banquet tables and chairs based on event requirements.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.

Cashier

Skating Plus
06.2022 - 09.2023
  • Provided information to customers on products or services.
  • Gave customers full attention and attended to their needs.
  • Approached and solved problems with initiative and sound judgment.
  • Bagged, boxed or wrapped products for customers.
  • Kept clean, organized and well-stocked checkout areas.
  • Addressed customer questions and complaints with professionalism.
  • Engaged customers in pleasant conversation while completing cash register transactions.

Front of House Manager

Ventura Sandwich Company
07.2020 - 06.2022
  • Kept restaurant operating properly by enforcing healthy code standards and staying on top of daily checklists.
  • Delivered consistently positive experiences to guests by directly handling escalated issues and training staff to serve customers' needs.
  • Boosted customer loyalty by implementing new engagement strategies and empowering employees to keep customers satisfied.
  • Supervised opening and closing procedures of restaurant.
  • Conducted regular performance evaluations for front-of-house employees.

Education

High School -

Ventura High School
06.2021

Skills

  • Team member support
  • Guest Engagement
  • Attention to Detail
  • Professional Appearance
  • Problem Solving
  • Exceptional Customer Service
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Time management

Timeline

Server

Wedgewood Weddings
08.2024 - Current

Office Administrator

Caliber Collision
02.2023 - Current

Cashier

Skating Plus
06.2022 - 09.2023

Front of House Manager

Ventura Sandwich Company
07.2020 - 06.2022

High School -

Ventura High School

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