Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Gentry

Medford,OR

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Strong oral and written communication skills, trained properly in food-handling and conflict resolution

Overview

5
5
years of professional experience

Work History

Server

Texas Roadhouse
02.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and clean surfaces.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Waitress/Store Manager

Skyline Chili
09.2018 - 04.2022
  • During my time as a waitress and store manager I learned many skills that are applicable to this position
  • I gained fantastic customer service skills and excelled in a high-stress work environment
  • Problem-solving skills and conflict- resolution are skills I have become accustomed to using throughout my time as a waitress and store manager
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

High School Diploma -

Fairfield Senior High Schoolat
Fairfield, Ohio

Skills

  • Corrective Actions
  • Table Preparation
  • Managing Extras
  • Guest Satisfaction
  • Process Monitoring
  • Identification Requirements
  • Courteous Phone Demeanor
  • Sales Techniques
  • Conflict and Complaint Resolution
  • Suggestive Selling
  • Order Accuracy
  • Adaptable and Flexible

Timeline

Server

Texas Roadhouse
02.2023 - Current

Waitress/Store Manager

Skyline Chili
09.2018 - 04.2022

High School Diploma -

Fairfield Senior High Schoolat

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Hannah Gentry