Hannah Glacken
Saint Peters,MO
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Shamrocks Pub & Grill. Proven ability to enhance guest engagement and satisfaction through strong multitasking and cash handling expertise. Committed to maintaining a clean and welcoming environment, ensuring a positive experience for all patrons.
Overview
6
6
years of professional experience
Work History
Server
Shamrocks Pub & Grill
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Janitor
JaniKing
02.2019 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Cashier
Firework City
07.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate Of Applied Arts - General Studies
Saint Charles Community College
St Peter’s MO05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Menu memorization
- Food running
Timeline
Server
Shamrocks Pub & Grill
08.2022 - Current
Cashier
Firework City
07.2021 - 08.2021
Janitor
JaniKing
02.2019 - Current
Associate Of Applied Arts - General Studies
Saint Charles Community College
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