HANNAH GLENN
Austin,TX
Summary
Adept at elevating customer experiences and streamlining operations, I leveraged leadership and time management skills at Sushi Bar Hospitality to enhance team performance and operational efficiency. Skilled in people management and POS systems, my track record includes boosting customer satisfaction and maintaining high standards of service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Sushi Bar Hospitality
Austin, TX
02.2021 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
Wedding Planner Assistant
Sand and Spruce Events
Orange, CA
05.2020 - Current
- Assisted with wedding preparation and coordination, including vendor selection, budget management, and timeline organization.
- Provided guidance and support for bridal parties throughout the process.
- Managed day-of logistics including transportation arrangements, setup and teardown of venue decorations and emergency troubleshooting when needed.
- Communicated regularly with bridesmaids, groomsmen and family members about upcoming tasks or changes in plans.
- Provided detailed instructions regarding timeline management on the day of the wedding so that everything ran smoothly.
Licensed Esthetician
Skin By Glenn
Placentia, CA
09.2019 - 12.2019
- Built positive client relationships and guided clients through treatments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Designed customized facial and body treatments meeting individual client needs.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Conducted private client consultations.
Assistant Manager Beauty Advisor
Sally Beauty
Anaheim Hills, CA
10.2017 - 04.2019
- Understood and trained new-hires in POS system used for sales and returns
- Managed all shipments in and out of store for customers and store product
- Responsible for the opening/closing of store
Education
License in Esthetics -
Salon Success Academy
Corona, CA05.2019
High school -
El Dorado High School
Placentia, CA06.2017
Skills
- People skills
- Time management
- Leadership
- Reliable and trustworthy
- Compassionate
- Personable nature
Additional Information
- CERTIFICATIONS AND LICENSES , Licensed Esthetician July 2019 to August 2021
Affiliations
- ASB Leadership in High School
- Volunteer at a local farm in Austin, TX
Certification
- Licensed Esthetician
References
References available upon request.
Timeline
Assistant General Manager
Sushi Bar Hospitality
02.2021 - Current
Wedding Planner Assistant
Sand and Spruce Events
05.2020 - Current
Licensed Esthetician
Skin By Glenn
09.2019 - 12.2019
Assistant Manager Beauty Advisor
Sally Beauty
10.2017 - 04.2019
License in Esthetics -
Salon Success Academy
High school -
El Dorado High School
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