Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Goins

Lafayette,LA

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, maintain employee relations, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Supervisor

Starbucks
06.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Completed store opening and closing procedures and balanced tills.

Extended Orientation Leadership Team Member

University Of Louisiana-Lafayette Orientation
09.2021 - 08.2022
  • Built strong relationships with students and fellow mentors through positive attitude and attentive response.
  • Mentored and guided students and student mentors to foster proper completion of assigned duties.
  • Demonstrated knowledge of university mission and goals and mentored students and student mentors in reaching objectives aligned with company core values.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Assisted in training new student mentors, resulting in stronger staff development and increased productivity.
  • Conducted interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Advertised mentor opportunities on social media platforms and job boards.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Maintained relationships with students, student mentors, and university professional staff members

Administrative Assistant

Lafayette Bone And Joint Clinic
01.2022 - 06.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Maintained and updated patient records for accurate, current medical histories.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Cashier

Total Wine & More
07.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged, and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card, and check transactions to complete customer purchases.

Cashier

Mama's Fried Chicken
04.2020 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Quick Service Food Server

Walt Disney World Company
01.2020 - 03.2020
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Processed orders on POS system and accepted cash and charge payments.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Provided support to crew members, facilitating quick food preparation and delivery.

Education

Bachelor of Science - Business Management

University of Louisiana At Lafayette
Lafayette, LA
05.2022

Skills

  • Priority Management
  • Business Planning
  • Waste Reduction
  • Business Administration
  • Inventory Coordination
  • Public Speaking
  • Organizational Skills
  • Customer Satisfaction
  • Event Organization

Timeline

Supervisor

Starbucks
06.2022 - Current

Administrative Assistant

Lafayette Bone And Joint Clinic
01.2022 - 06.2022

Extended Orientation Leadership Team Member

University Of Louisiana-Lafayette Orientation
09.2021 - 08.2022

Cashier

Total Wine & More
07.2021 - 01.2022

Cashier

Mama's Fried Chicken
04.2020 - 07.2021

Quick Service Food Server

Walt Disney World Company
01.2020 - 03.2020

Bachelor of Science - Business Management

University of Louisiana At Lafayette

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Hannah Goins