Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Goodrich

Bryan,OH

Summary

Accomplished go-getter with experience addressing various business needs, including file and document management. Diplomatic and professional when communicating with stellar time management and multitasking expertise. Motivated hard worker highly effective at strengthening teams and programs for optimal customer satisfaction. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Superior work ethic combined with resourceful and upbeat nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Manager in Training

Palm Beach Tan
11.2023 - Current
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Gained knowledge of company policies, protocols and processes.

Retail Associate

Sara's House
10.2023 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.

Shift Leader

Brick Street Bar
09.2021 - 09.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Completed cash and credit card transactions accurately using POS software.

Beverage Cart Girl/Counter Attendant

Suburban Golf Club
05.2023 - 07.2023
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Engaged in suggestive selling and other sales techniques.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Administrative Assistant

L.E. Smith Company
12.2021 - 01.2022
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Performed research to collect and record industry data.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Lifeguard

Williams County Family YMCA
09.2017 - 01.2021
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
  • Monitored safety of guests in and around swimming pool.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.

Administrative Assistant

Daavlin Distributing Company
03.2020 - 07.2020
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Resolved customer problems and complaints by sending them to the best qualified personnel.
  • Scanned documents for internal record keeping purposes and audited existing records for regulatory purposes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.

Education

High School Diploma -

Bryan High School, Bryan, OH
Bryan, OH

Bachelor of Science - Kinesiology

Miami University
Oxford, OH
05.2024

Skills

  • Excellent management, leadership, and organizational skills
  • Very self-motivated, quick learner
  • Team leader that follows commands precisely
  • Problem Resolution
  • Strong communicator
  • Responsible
  • Employee Attendance Monitoring
  • Loyalty Building
  • Training Assistance
  • Staff Supervision
  • Cash Handling
  • Staff Management

Timeline

Manager in Training

Palm Beach Tan
11.2023 - Current

Retail Associate

Sara's House
10.2023 - Current

Beverage Cart Girl/Counter Attendant

Suburban Golf Club
05.2023 - 07.2023

Administrative Assistant

L.E. Smith Company
12.2021 - 01.2022

Shift Leader

Brick Street Bar
09.2021 - 09.2023

Administrative Assistant

Daavlin Distributing Company
03.2020 - 07.2020

Lifeguard

Williams County Family YMCA
09.2017 - 01.2021

High School Diploma -

Bryan High School, Bryan, OH

Bachelor of Science - Kinesiology

Miami University

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