Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Gowen

Palm Beach Gardens,FL

Summary

I have always been an enthusiastic employee who is determined to work hard in fast-paced environments. I'm team-driven, compassionate towards all customers and employees, and deliver quality service. I have a proficient knowledge of service delivery and multitasking abilities, and high level of understanding in how to provide solutions to customers.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dog Grooming Assistant

Puttin On The Dog
04.2020 - 05.2022
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.

Manager

Walgreens
05.2016 - 06.2020
  • Supervised customer service associates
  • Managed front end of store and made recommendations on the overall operations of the pharmacy and retail store
  • Ensured proper merchandising, protected the stores assets, improved stores sales and profitability
  • Lead and managed store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure that the team was engaged and performing all of their responsibilities to achieve company deliverables
  • Engaged customers by greeting them and offering assistance with products and services
  • Resolved any customer complaints in a timely manner and answered any questions to make a positive customer experience
  • Supervised the control of the store cash management including register accounts, withdraws from bank, armored car pickups, safe deposits, change orders and oversaw all aspects of bookkeeping
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Hostess

Tommy Bahama Restaurant & Bar
04.2015 - 01.2017
  • Played an integral role in restaurant's leadership, inspired the team to work together to achieve our goals
  • Maintained a clean and sanitary environment for all guests/ stocked restroom supplies and maintained restroom cleanliness
  • Provided knowledge of all food and beverage menus
  • Greeted guests and answered all phone calls

Sales Professional

Ralph Lauren
02.2012 - 03.2015
  • Provided exceptional customer service and hospitality by greeting, listening and assisting customers
  • Maintained customer correspondence to drive sales
  • Assisted with inventory, special event and projects as needed
  • Maintained open and professional communications with store management, peers and corporate partners

Education

Associate of Arts - Creative Writing

Palm Beach State College
Lake Worth, FL
06.2015

Skills

  • Strong communication skills
  • Excellent attention to detail
  • Exceptional Multitasking Skills
  • Persuasive Selling
  • Product Knowledge
  • Motivation for sales
  • Analytical Problem Solver

Certification

  • Licensed 440 Insurance Agent

Timeline

Dog Grooming Assistant

Puttin On The Dog
04.2020 - 05.2022

Manager

Walgreens
05.2016 - 06.2020

Hostess

Tommy Bahama Restaurant & Bar
04.2015 - 01.2017

Sales Professional

Ralph Lauren
02.2012 - 03.2015

Associate of Arts - Creative Writing

Palm Beach State College

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