Hannah Grainger
Orange,CA
Summary
Goal-focused server/hostess with seven years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Dedicated to maximizing table turnover to take advantage of every sales opportunity without sacrificing service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hostess
Mickey's Irish Pub and High Horse Saloon
Fullerton, CA
12.2023 - Current
- Greeted guests and provided menus.
- Make great conversation with guests, leaving them with smiles on their faces coming in and out the door.
- Answering questions about menu items or questions of the restaurant.
- Takes and verifies all reservations professionally and efficiently.
- Maintains a clean and organized host stand.
- Keeps all assigned areas stocked.
- Assisted in preparing the restaurant for opening and closing shifts.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Kept up with all server rotation.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered telephone to provide dining information and take reservations.
- Monitored dining area to assess server capacity and estimate wait times.
- Assisted expeditor and food running when necessary
Server/Bartender
Oakmont of Capriana
Brea, CA
08.2016 - 09.2023
- Greeted residents, answered questions and recommended specials.
- Operated POS systems to input orders, split checks and calculate totals.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming residents.
- Trained all new employees on dining procedures and plating techniques.
- Checked with residents to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations and bar.
- Provided exceptional service to high volume of every day residents.
- Cleared table and bussed dishes to allow for quick setups.
- Resolved customer concerns with friendly and knowledgeable service.
- Developed strong and lasting resident relationships.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Recorded resident's meal options, identifying dietary needs or special requests to correctly transmit orders.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation.
- Poured wine, beer and cocktails for residents and guests of legal age.
Hostess/Server/Take-Out Server/Expeditor
TGI Fridays
Orange, CA
11.2021 - 08.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS systems to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with other hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees on all restaurant procedures.
- Provided exceptional service to high volume of daily customers.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Front of House Team Member
Rubio's Coastal Grill
Orange , CA
05.2015 - 02.2018
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Calculated charges, issued table checks and collected payments from customers.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Education
Some College (No Degree) - Medical Assisting
UEI College - Cerritos
Cerritos, CASkills
- Point of Sale (POS) system operations
- High-volume dining
- Regulatory compliance
- Dish preparation
- Service prioritization
- Dining customer service
- Safe food handling
- Menu knowledge
- Relationship management
- Special dietary requirements
- Seating assignment preparation
- Liquor, wine and food service
- Food safety understanding
- Food inspection
- Effective customer upselling
- Table setting arrangements
- Personnel training
- Quality control
- Menu memorization
- Food safety understanding
Accomplishments
- Recognized as Employee of the Month, twice for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
Certification
- Food Handlers- 2024
- ABC Certificate-2023
Timeline
Hostess
Mickey's Irish Pub and High Horse Saloon
12.2023 - Current
Hostess/Server/Take-Out Server/Expeditor
TGI Fridays
11.2021 - 08.2023
Server/Bartender
Oakmont of Capriana
08.2016 - 09.2023
Front of House Team Member
Rubio's Coastal Grill
05.2015 - 02.2018
Some College (No Degree) - Medical Assisting
UEI College - Cerritos
- Food Handlers- 2024
- ABC Certificate-2023
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