Hannah Grant
Manchester,PA
Summary
I am a business-minded professional tackling any task with focus and precision. I am a determined leader who delivers exceptional service and responds to questions and inquiries quickly. I strive to demonstrate a positive attitude and a readiness to adapt to different situations as a master problem solver. I wish to apply my acquired skills and further my experience while benefiting those with whom I am employed.
Overview
14
14
years of professional experience
Work History
General Manager of Central Pennsylvania Franchises
Arthur Murray Dance Studios of Central Pennsylvania
Lemoyne
09.2016 - 03.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with our executive management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Prepared and submitted weekly, monthly, and yearly company sales and staff performance reports, for three franchise locations, to both the Franchise Owner and the International Corporate office.
- I was recognized as one of the top 30% sales executives by Arthur Murray International at the end of the years 2019 and 2021.
- I placed first for our Studio Group for new client sales for the Fall Sales Challenge of 2020 and was recognized on the world wide Franchise Reports through the corporate office.
Executive Administrative and Personal Assistant
Arthur Murray Dance Studios
09.2016 - 01.2018
- Before being promoted to Regional General Manager, I worked as the Executive Administrative and Personal Assistance to the franchise owner of three Central PA franchise locations.
- My duties included but were not limited to, receiving phone and email inquires, managing the client appointment schedule, assisting event planning, submitting regular business reports to the corporate office, paying franchise royalties, taking social media inquiries, booking all transportation and lodging for company travel, tracking supply inventory and purchasing.
- My primary responsibility was to turn new client inquiries into scheduled appointments for the sales team. Incentives were regularly offered and my goals were frequently met.
Assistant Store Manager and Sales/Floral Designer
Royer's Flowers and Gifts
09.2013 - 08.2016
- Coordinated daily deliveries. These would range from 30 to 400+ a day during holiday seasons.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Received floral design training and assisted in completing customer orders.
Work Area Unit Leader/Mentor
Island Teen Camp
07.2010 - 07.2012
- As a Youth Summer camp counselor/supervisor I was assigned to a group of students to train, supervise and mentor for eight weeks.
- This consisted of task management in assigned positions as well as one on one counseling sessions.
- The first year I was assigned to commercial kitchen and food service supervision. Here I was responsible to monitor, train, and adhere to all food safety requirements.
- The second year I was assigned to a retail gift shop where my responsibilities were to train staff, track inventory, create displays and monitor sales.
- The third year I was promoted to Unit Leader working to provide counsel and support to a group of supervisors/managers.
- I was responsible for submitting weekly reports to my senior leadership team.
Recruitment Counselor
Word of Life Bible Institute Admissions Office
- Scholarship College Recruitment position during the school year. My responsibilities included following up on warm leads, making cold calls, and recruiting in person at various recruitment events.
- I was recognized at the end of the year for taking second place recruiter in number of leads that turned to enrollments.
Education
Word of Life Bible Institute
Pottersville08-2011
Rogue Community College
Skills
- Strategic Selling
- Employee Records Management
- Resolving Complaints
- Sales Monitoring
- Problem Solving
- Assignment Delegation
- Business Reporting
Affiliations
- Fitness, nutrition, health and wellness are a great passion of mine
- Outdoor adventurer
- Singing and dancing will always be what brings me the most joy
- Family focused
Timeline
Executive Administrative and Personal Assistant
Arthur Murray Dance Studios
09.2016 - 01.2018
General Manager of Central Pennsylvania Franchises
Arthur Murray Dance Studios of Central Pennsylvania
09.2016 - 03.2024
Assistant Store Manager and Sales/Floral Designer
Royer's Flowers and Gifts
09.2013 - 08.2016
Work Area Unit Leader/Mentor
Island Teen Camp
07.2010 - 07.2012
Recruitment Counselor
Word of Life Bible Institute Admissions Office
Word of Life Bible Institute
Rogue Community College
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