Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Grant

Chaumont,NY

Summary

Proven leader with a track record of enhancing customer satisfaction and increasing sales at Whitecaps Markets. Skilled in cash handling and management, coupled with exceptional customer service abilities. Demonstrated success in team mentoring and operational efficiency improvements, fostering a positive and professional work environment.


Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.

Overview

12
12
years of professional experience

Work History

Teller 1

Community First Credit Union Of Florida
01.2024 - 07.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

Manager

Whitecaps Markets
03.2023 - 09.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Daily Paperwork and cash deposits


Assistant Store Manager

Sliders Food Mart
09.2012 - 03.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Education

High School Diploma -

Thousand Islands High School
Clayton, NY
06.1996

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills
  • Approachable
  • Positive
  • Cash handling and management
  • Friendly
  • Transaction processing accuracy
  • Cash counting
  • Cash Drawer Balancing
  • Cash Handling
  • Compliance, banking laws, and regulations
  • Banking
  • Account updating
  • Customer Service
  • Bank Deposits
  • Payment Processing

Timeline

Teller 1

Community First Credit Union Of Florida
01.2024 - 07.2024

Manager

Whitecaps Markets
03.2023 - 09.2023

Assistant Store Manager

Sliders Food Mart
09.2012 - 03.2023

High School Diploma -

Thousand Islands High School

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Hannah Grant