Hannah Graves
Lake Nebagamon
Summary
Professional with experience in managing a diverse range of projects, skilled in compliance, risk management, and customer relations. Strong focus on team collaboration and achieving results, with a reputation for adaptability and reliability. Proven ability to streamline processes, enhance productivity, develop procedures and ensure high-quality service delivery. Skilled in financial analysis, regulatory compliance, and team leadership.
Overview
6
6
years of professional experience
Work History
Loan Servicing Manager
Superior Choice Credit Union
03.2024 - Current
- Maintained up-to-date knowledge of industry regulations, ensuring full compliance within the team's work processes and procedures.
- Developed comprehensive training for new hires, resulting in faster onboarding and increased productivity.
- Mitigated risk by closely monitoring loan portfolio performance and addressing potential issues proactively.
- Reviewed and updated departmental procedures regularly, identifying opportunities to refine processes for further efficiency gains, contributing to organizational consistency and compliance.
- Contributed to a positive workplace culture through open communication channels and regular feedback sessions with team members.
- Managed a team of loan servicing professionals, fostering an environment of continuous learning and improvement.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Loan Operations
Superior Choice Credit Union
01.2024 - 03.2024
- Led the system conversion effort for a credit union merger, migrating all mortgage loans to a new platform and achieving 100% data integrity.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Assumed Title Clerk responsibilities with minimal training, quickly adapting to new processes and procedures to ensure seamless operations.
- Designed and implemented a quality control program for manufactured home loans, ensuring compliance with regulatory requirements and industry standards.
Loan Processor/Servicer
Superior Choice Credit Union
08.2023 - 01.2024
- Streamlined Central Processing operations by implementing efficient workflow management strategies for our manufactured home loans portfolio.
- Facilitated smooth transitions during the boarding process for newly acquired manufactured home loans, minimizing disruptions to ongoing servicing operations.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including vendors, underwriting, and mortgage servicing for seamless coordination during the entire loan cycle process.
- Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues' work.
- Facilitated training sessions for new staff on loan processing procedures, improving team efficiency and accuracy.
Mortgage Servicer
Superior Choice Credit Union
03.2022 - 08.2023
- Managed escrow accounts accurately, conducting periodic reviews, disbursing payments, updating tax or insurance information as needed.
- Contributed to company growth by effectively managing a high volume of loans while maintaining accuracy and compliance.
- Ensured timely processing of insurance claims, coordinating with vendors to expedite repair work on damaged properties.
- Improved customer satisfaction by addressing and resolving complex mortgage servicing issues in a timely manner.
- Facilitated successful loan modifications through thorough review of borrower financials and close collaboration with underwriters.
- Maintained positive relationships with investors, providing detailed reporting on loan performance metrics as required.
- Assisted clients in selecting correct loan products and discrepancies to meet regulation and financial goals.
- Monitored pipelines to track and log status of loans.
Behavior Technician
Caravel Autism Health
10.2021 - 03.2022
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Lead Teacher
Noah's Ark Daycare
08.2019 - 10.2021
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom
- Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
- Implemented progress monitoring systems to track individual student growth, enabling targeted support and interventions as needed.
- Provided a safe and nurturing environment for students, fostering a sense of belonging and promoting social-emotional development.
Education
Associate of Arts -
Lake Superior College
DuluthSkills
- Attention to detail
- Problem-solving aptitude
- Procedure implementation
- Multitasking
Timeline
Loan Servicing Manager
Superior Choice Credit Union
03.2024 - Current
Loan Operations
Superior Choice Credit Union
01.2024 - 03.2024
Loan Processor/Servicer
Superior Choice Credit Union
08.2023 - 01.2024
Mortgage Servicer
Superior Choice Credit Union
03.2022 - 08.2023
Behavior Technician
Caravel Autism Health
10.2021 - 03.2022
Lead Teacher
Noah's Ark Daycare
08.2019 - 10.2021
Associate of Arts -
Lake Superior College
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