Hannah Gray
Hibbing,MN
Summary
Having worked consistently in customer service throughout my career, I understand the challenges and rewards that come with this career choice. In each position, I have been selected early on to be in a training role. I have always remained a positive employee, and continued to be dependable by following company rules and regulations, in addition to my outstanding interpersonal skills. I have consistently demonstrated reliability, competence, and a focused approach towards my work, including independent decision-making skills and sound judgment to positively impact my work and peers.
Overview
10
10
years of professional experience
Work History
Premium Customer Service Specialist, Trainer
Delta Air Lines, Inc.
03.2023 - Current
- Managed high call volume while maintaining a courteous and professional demeanor.
- Responsible for correctly answering questions regarding policy and procedure, and transferring to appropriate support desks.
- Handle cancellations and delays with creative problem solving.
- Navigate efficiently through four different operation systems.
- Motivated new hires through constructive feedback and positive reinforcement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Certified Nursing Assistant
Heritage Manor Nursing Home
01.2018 - 07.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Copious amounts of documentation and communication with coworkers and nurses.
- Navigate through building and assist families visiting to the correct meeting place.
Crew Trainer
McDonald's
08.2014 - 04.2016
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Facilitated open communication between crew members, promoting teamwork and a safe working environment.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Hibbing High School
Hibbing, MN06.2018
Skills
- Excellent written and oral communication
- Computer Skills
- Time Management
- Exceptional Customer Service
- Multi-Tasking and Organization
- Adaptability
- Reliable
- Accountable
- Teamwork Oriented
Timeline
Premium Customer Service Specialist, Trainer
Delta Air Lines, Inc.
03.2023 - Current
Certified Nursing Assistant
Heritage Manor Nursing Home
01.2018 - 07.2021
Crew Trainer
McDonald's
08.2014 - 04.2016
High School Diploma -
Hibbing High School
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