Hannah Grayce
Huntsville,AL
Summary
Proven Business Development Consultant at Logistics Trucking LLC, adept in CRM Management and Industry Networking, enhanced client base and satisfaction through strategic partnerships and innovative solutions. Mentored teams at Jlodge a Cognosante, fostering a culture of quality and continuous improvement. Achieved significant revenue growth, leveraging competitive analysis and account development skills.
Overview
5
5
years of professional experience
Work History
Business Development Consultant
Logistics Trucking LLC
01.2024 - Current
- Met with current clients to assess needs and develop improvement plans.
- Led proposal development efforts, winning multiple high-value contracts for the company.
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
- Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.
- Improved sales documents with new and improved features.
- Conducted market research and analyzed industry trends to inform business development strategies.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Achieved targeted revenue growth by implementing effective sales strategies and tactics.
- Negotiated contracts and closed sales with new and existing clients.
- Communicated with local organizations to build networks and develop leads.
- Leveraged CRM tools to effectively manage leads, ensuring timely follow-up and improved conversion rates.
- Delivered compelling sales presentations that clearly communicated value propositions tailored to client needs.
- Increased client base by identifying new business opportunities and developing strategic partnerships.
- Managed needs of more than [Number] customers at once using strong prioritization and multitasking abilities.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed interactive websites demonstrating integration of company web products with customer websites.
- Maximized ROI on marketing investments by closely monitoring campaign performance metrics and adjusting strategies accordingly.
- Devised business plan outlining concise and actionable targets and sales goals.
- Streamlined sales processes by eliminating redundancy in re-entry of sales leads.
- Streamlined internal processes to improve efficiency, enabling the team to focus on revenue-generating tasks.
- Implemented data-driven decision-making processes that informed resource allocation and prioritization of business opportunities.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Guided client teams by proactively mentoring and developing staff in intellectual and professional development.
- Cultivated a performance-driven culture through consistent coaching, feedback, and recognition of employees'' contributions to organizational success.
- Set up and maintained global account management and reporting tools and processes.
- Marketed services to current clients as well as local and national businesses resulting in $[Number] in revenue.
- Optimized sales funnel management practices, leading to increased lead conversion rates and shorter sales cycles.
- Pitched plans and investment strategies to potential partners to raise capital.
- Enhanced overall company competitiveness by researching competitor strengths/weaknesses and recommending appropriate countermeasures.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties.
- Championed the adoption of digital transformation initiatives across the organization, resulting in streamlined operations and increased agility.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated current processes to develop improvement plans.
- Gathered, documented, and modeled data to assess business trends.
- Created and optimized records management strategies to coordinate and protect information.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Recommended logistics operational improvements based on tracking and analysis of customer requirements data.
Quality Assurance Analyst
Jlodge a Cognosante
02.2019 - 03.2020
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Fixed identified issues to improve workflows.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Developed custom test scripts tailored specifically to each application''s unique requirements, resulting in more accurate assessments of performance capabilities.
- Examined events in application log management and monitoring tool to identify root causes for failures.
- Determined server operating limits with weekly load tests.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Identified risks associated with software changes, mitigating potential issues through careful analysis and proactive communication with stakeholders.
- Created and gained project approval on project test plans.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Implemented automated testing solutions to reduce manual effort, increasing overall efficiency within the QA team.
- Designed, documented and executed test scenarios to identify software bugs.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Participated in requirements and used case reviews.
- Contributed to seamless project handoffs between teams by providing clear documentation of testing results and recommendations for improvements.
- Created successful test scripts to manage automated feature testing,
- Provided expert advice on risk management strategies based on years of experience in various types of software development environments.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Created and achieved product quality objectives and met product specifications.
- Assisted in developing company-wide quality assurance standards to ensure consistency across all projects undertaken by the organization.
- Evaluated potential software vendors, assessing their abilities to meet project needs and recommending the most suitable candidates for partnership.
- Used SQL, Test Director and TestBench to assist with completing projects.
- Installed and configured hardware, computer systems and applications.
- Documented testing procedures for developers and future testing use.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Kept scripts and test cases updated with current requirements.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
Education
No Degree - Pharm D And Environmental Science
Florid A&M University
Tallahassee, FLBachelor of Science - Biology With A Minor in Chemistry
Alabama A & M University
Normal, AL05.1999
Skills
- Competitive Analysis
- Account development
- CRM Management
- Industry Networking
Timeline
Business Development Consultant
Logistics Trucking LLC
01.2024 - Current
Quality Assurance Analyst
Jlodge a Cognosante
02.2019 - 03.2020
No Degree - Pharm D And Environmental Science
Florid A&M University
Bachelor of Science - Biology With A Minor in Chemistry
Alabama A & M University
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