Hannah Green
901 Eagle Drive, Avon,CO
Summary
Motivated and passionate about encouraging people and instilling self-confidence. Exceptional ability to learn quickly in a fast-paced environment. Phenomenal at maintaining a positive attitude in challenging situations.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
The Pines Lodge
Beaver Creek, CO
01.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Confidently utilized property management system to balance folios and collect payment from guests and third-party bookings.
Facility Operations Supervisor
Lifetime Fitness
Centennial, CO
02.2014 - 10.2019
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted detailed building walk-throughs and assigned team members tasks based on needs for the day
Education
Bachelor of Science - Exercise Science, Minor in Pre-Healthcare
Metropolitan State University
Denver2021
Skills
★ Excels in fast-paced environments
★ Consistent & clear communication
★ Builds lasting connections with guests & team members
★ Welcomes constant feedback to improve performance
★ Consistently goes above and beyond expectations of job description
★ Focus on small details that create lasting impressions
Timeline
Front Desk Agent
The Pines Lodge
01.2022 - Current
Facility Operations Supervisor
Lifetime Fitness
02.2014 - 10.2019
Bachelor of Science - Exercise Science, Minor in Pre-Healthcare
Metropolitan State University