Hannah Gregerson
Grand Forks ,ND
Summary
With a proven track record at Central Middle School, I excel in leveraging exceptional communication and organizational skills to support special needs students and foster social development. Renowned for building strong relationships and enhancing student advocacy, my approach has significantly contributed to a positive and inclusive learning environment.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Professional with experience in aquatic safety and leadership, prepared for this role. Proven ability to manage emergency situations, enforce safety protocols, and train team members. Strong focus on team collaboration, reliable, and adaptable to changing needs. Skills include CPR, first aid, and water rescue techniques, combined with calm and decisive personality.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
Central Middle School
01.2024 - Current
- Provided compassionate support during times of crisis or setbacks in recovery process ensuring that each patient felt respected and cared for.
- Assisted clients in identifying and setting achievable goals, supporting them throughout their journey of personal growth.
- Facilitated communication between clients, family members, and healthcare providers to promote collaboration in treatment planning.
- Provided crisis intervention support during critical situations, ensuring client safety and stabilization.
- Assisted clients in developing and implementing personalized coping skills to manage stressors and improve overall wellbeing.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Alerted instructor to student behavior or issues requiring intervention.
- Promoted a culture of inclusion within the school community by modeling respectful interactions and encouraging open communication among all stakeholders involved in the education of special needs students.
Bartender
Alerus Center
04.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Volleyball Coach
Central Middle School
08.2024 - 10.2024
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Collaborated with fellow coaches to share best practices, leading to overall program improvement.
- Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Motivated athletes to continually improve their skills both on and off the court, resulting in increased success at competitive events.
- Ensured athlete safety during practices and competitions by following proper protocols and guidelines.
Banquet Server
Alerus Center
01.2016 - 04.2021
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Answered guest questions about event plans and food service choices.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Still work for the Alerus. Just switched over to Bartender.
Head Lifeguard
EGF Swimming Pool
05.2013 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Encouraged teamwork, camaraderie among lifeguard staff organizing team-building events activities outside of work hours.
- Ensured optimal pool water quality by monitoring chemical levels and maintaining proper filtration systems.
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
- Maintained high standards of cleanliness throughout the facility with diligent attention to detail during routine cleaning operations.
- Improved team communication through the implementation of daily briefings and debriefings.
- Minimized risk of accidents with thorough daily inspections of pool equipment and surrounding areas.
- Developed emergency action plan, significantly streamlining response times during critical incidents.
- Addressed and resolved guest complaints, leading to increased satisfaction and positive feedback.
- Improved swimmer satisfaction with proactive monitoring and swift assistance in distress situations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Only worked in the summers. Also helped as assistant manager.
Sales Associate
Rydell Automotive Group
04.2023 - 12.2023
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, and completing purchase contracts,
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Completed registration paperwork and sales documentation.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Prepared purchased vehicles and completed final delivery checks.
- Responded to customer enquiries via telephone and email.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Arts - Anthropology
Southern New Hampshire University
Hooksett, NH03-2026
Associate of Arts - Liberal Arts And Sciences
Northland Community
East Grand Forks, MN05-2023
Skills
- Teacher Assistance
- Learning Disabilities
- Verbal and written communication
- Autism and spectrum disorders
- Special needs
- Social development support
- Excellent Communication
- Multitasking
- Organizational Skills
- Active Listening
- Student Advocacy
- Building rapport
- Cold-calling
- Customer Service
- Relationship Building
- Friendly and Enthusiastic
- Email and Telephone Etiquette
- Appointment Scheduling
Accomplishments
- Got employee of the month at the Alerus Center for Banquet Serving.
Certification
- First Aid Certification - American Heart Association.
- CPR/AED for the Professional Rescuer - American Red Cross.
- Water Safety Instructor (WSI) - American Red Cross.
Languages
English
Native or Bilingual
Timeline
Volleyball Coach
Central Middle School
08.2024 - 10.2024
Special Education Paraprofessional
Central Middle School
01.2024 - Current
Sales Associate
Rydell Automotive Group
04.2023 - 12.2023
Bartender
Alerus Center
04.2021 - Current
Banquet Server
Alerus Center
01.2016 - 04.2021
Head Lifeguard
EGF Swimming Pool
05.2013 - 08.2024
- First Aid Certification - American Heart Association.
- CPR/AED for the Professional Rescuer - American Red Cross.
- Water Safety Instructor (WSI) - American Red Cross.
Bachelor of Arts - Anthropology
Southern New Hampshire University
Associate of Arts - Liberal Arts And Sciences
Northland Community
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