Hannah Grzywacz
Yorkville
Summary
I have completed and excelled in scientific coursework allowing me to be proficient using lab equipment as well as performing and efficiently analyzing scientific data. As an experienced costumer service worker I possess valuable characteristics such as being a strong collaborator, ensuring costumer satisfaction, and am able to adapt quickly in dynamic environments. My determination, focus, and strong work ethic is highlighted throughout my coursework and two jobs.
Overview
7
7
years of professional experience
Work History
Bakery Associate
Hannaford Supermarket
New Hartford, NY
06.2022 - Current
- Trained new associates on bakery procedures, safety standards, and customer service techniques
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Provided support to other departments within the store as needed, fostering a collaborative work environment
- Improved bakery efficiency through effective time management and prioritization of tasks.
- Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
- Increased Cake sales by 70%
Lead Busser
The Willows
Utica, NY
03.2019 - Current
- Collaborated with kitchen staff to manage food and presentation timelines.
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customer's concerns swiftly to maintain the flow of service within the establishment.
- Provided support during high-volume events like banquets and weddings, contributing to successful execution and memorable experiences for all attendees
- Provided exceptional assistance to guests with special needs or requests, ensuring a comfortable dining experience for all patrons
- Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
- Boosted customer loyalty by addressing issues promptly, offering solutions and consistently delivering exceptional service, thus enhancing the overall dining experience
Education
Bachelor of Science - Biology
Siena College
Latham, NY05-2023
Skills
- Hard Working and Focused
- Collaboration skills
- Punctual and reliable
- Customer service techniques
- Good in high-pressure environments
- Problem resolution
Languages
Chinese (Mandarin)
Limited Working
Timeline
Bakery Associate
Hannaford Supermarket
06.2022 - Current
Lead Busser
The Willows
03.2019 - Current
Bachelor of Science - Biology
Siena College