Hannah Gunnels
West Monroe,Louisiana
Summary
Fraud detection professional skilled in identifying and mitigating financial risks. Strong analytical abilities and expertise in data analysis, risk assessment, and pattern recognition. Effective team collaborator focused on achieving results, adapting seamlessly to evolving challenges. Highly reliable with keen eye for detail and proactive approach to problem-solving.
Overview
18
18
years of professional experience
Work History
Fraud Analyst II
Origin Bank
04.2015 - Current
- Analyzed transaction data to identify patterns indicative of fraudulent activity.
- Collaborated with cross-functional teams to develop fraud prevention strategies and improve detection systems.
- Conducted thorough investigations on suspicious accounts, ensuring compliance with regulatory requirements.
- Provided training and guidance to junior analysts on investigation techniques and best practices.
- Generated detailed reports outlining findings and recommendations for senior management review.
- Led initiatives to enhance customer awareness programs regarding fraud risks and prevention methods.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Led efforts to recover funds lost due to fraudulent activities, liaising with affected parties for optimal resolution.
Sales Manager
Davids Bridal
01.2012 - 04.2015
- Developed and implemented sales strategies to enhance market penetration and customer engagement.
- Led cross-functional teams to drive product launches and promotional campaigns.
- Utilized CRM software to track sales performance and identify areas for improvement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Mentored and trained junior sales staff on best practices for client relationship management.
- Organized and set up new product displays.
Team Member
Chick-fil-A
08.2007 - 12.2010
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with team members to maintain high standards of food safety and cleanliness, adhering to health regulations.
- Operated kitchen equipment efficiently while preparing menu items according to established recipes and quality standards.
- Assisted in training new employees on operational procedures and best practices for service excellence.
Education
Bachelor of Science - Psychology
Central Baptist College
Conway, ARSkills
- Data analysis
- Fraud prevention
- Dispute resolution
- Effective communication
- Activity monitoring
- Procedure review
- Case management
- Investigative techniques
- Account information review
- VIP customer support
- Organization and planning
Timeline
Fraud Analyst II
Origin Bank
04.2015 - Current
Sales Manager
Davids Bridal
01.2012 - 04.2015
Team Member
Chick-fil-A
08.2007 - 12.2010
Bachelor of Science - Psychology
Central Baptist College