Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Hannah Hackney

Valley View,TX

Summary

Proven leader in administrative efficiency, I significantly enhanced office operations at Little Elm Pet Clinic through expert organization and time management. Skilled in data entry and customer relations, I streamlined processes, boosting client satisfaction. My adept handling of multi-line telephone systems and meticulous bookkeeping practices have consistently improved workplace productivity and financial accuracy.


Overall, I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. With willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Receptionist/Office Manager's Assistant

Little Elm Pet Clinic
02.2019 - 07.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Improved workflow by introducing more efficient document handling and organization practices.

Assistant Store Manager

Tesco Foods
12.2021 - 09.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.

Repossessions Department Head

1st Call Recovery
03.2017 - 01.2019
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
  • Mentored junior team members, providing guidance and support to foster professional growth and success.
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
  • Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
  • Played a critical role in talent acquisition, interviewing, selecting, and onboarding new employees to build a strong, diverse team of professionals.
  • Increased department efficiency by streamlining processes and implementing new technologies.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Streamlined data analysis processes, ensuring accuracy in skip trace investigations and reducing response time to clients.
  • Developed customized investigative strategies for each case, maximizing success rates in locating individuals and assets.
  • Increased company revenue by successfully locating individuals and assets through diligent investigation efforts.
  • Expanded company''s reach into new markets by adapting skip tracing techniques for diverse clientele base.
  • Ensured compliance with legal regulations during all investigations, maintaining the highest ethical standards throughout the process.
  • Provided comprehensive training to new team members, increasing their efficiency in executing effective skip tracing methods.
  • Established strong professional relationships with various data providers, obtaining valuable information for successful case resolutions.

Ford Receptionist

Holiday Auto Group
01.2015 - 03.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Used Reynolds software to assist with incoming and outgoing inventory

Education

Bachelor of Science - Biology

University of North Texas
Denton, TX
08.2027

GED -

Grayson County College
Denison
09.2012

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • File Management
  • Administrative Support
  • Mail handling
  • Multi-line telephone operation
  • Typing Speed (110 WPM)
  • Bookkeeping
  • Basic accounting

Hobbies

I build PC's, use 3D printers, engage in the arts using any medium and am a creative mind

Timeline

Assistant Store Manager

Tesco Foods
12.2021 - 09.2022

Receptionist/Office Manager's Assistant

Little Elm Pet Clinic
02.2019 - 07.2024

Repossessions Department Head

1st Call Recovery
03.2017 - 01.2019

Ford Receptionist

Holiday Auto Group
01.2015 - 03.2017

Bachelor of Science - Biology

University of North Texas

GED -

Grayson County College

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Hannah Hackney