Hannah Haffner
Brecksville
Summary
Results-driven professional with extensive experience in restaurant operations. Known for delivering exceptional service, effectively managing high-pressure situations, and optimizing guest experiences. Ready to leverage relationship management skills to contribute to a thriving dining environment.
Overview
8
8
years of professional experience
Work History
Server, Host, Busser
First Watch Daytime Cafe
Macedonia, OH
09.2021 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Restaurant Host, Food Runner and Busser
LAGERHEADS
Medina, OH
05.2020 - 05.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
Restaurant Hostess
Outback Steakhouse
Strongsville, OH
06.2020 - 09.2020
- Greeted and seated guests, ensuring efficient flow of dining room operations.
- Managed reservations and waitlists, optimizing seating arrangements for guest satisfaction.
- Trained new host staff on procedures and customer service expectations.
Restaurant Server
Michaels Place Restaurant
North Royalton, OH
05.2018 - 02.2020
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed timely order delivery, coordinating with kitchen staff to maintain workflow efficiency.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
Babysitter
Family Friends And Neighbors
Cleveland, OH
05.2018 - 02.2020
- Supervised children during playtime, ensuring safety and engagement in activities.
- Prepared nutritious meals and snacks, promoting healthy eating habits among children.
- Assisted with homework and educational activities, fostering a supportive learning environment.
- Communicated effectively with parents regarding child progress and daily activities.
- Maintained cleanliness and organization of play areas, promoting a safe environment for children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Education
Associate of Science - Nursing
Cuyahoga Community College
Cleveland, OH05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Relationship management
Timeline
Server, Host, Busser
First Watch Daytime Cafe
09.2021 - Current
Restaurant Hostess
Outback Steakhouse
06.2020 - 09.2020
Restaurant Host, Food Runner and Busser
LAGERHEADS
05.2020 - 05.2021
Restaurant Server
Michaels Place Restaurant
05.2018 - 02.2020
Babysitter
Family Friends And Neighbors
05.2018 - 02.2020
Associate of Science - Nursing
Cuyahoga Community College