Hannah Hager
Wilmington,NC
Summary
Dynamic Operations Manager with 7 years of diverse experience in retail and legal environments, driving operational excellence and customer satisfaction. Expertise in retail merchandising, apparel brand development, and inventory management aligns with a commitment to delivering exceptional customer experiences. Proven ability to cultivate strong vendor relationships and enhance team performance through effective training and supervision. Highly adaptable and motivated, consistently leveraging problem-solving skills to meet challenges head-on while maintaining a focus on organizational goals. Ready to contribute innovative strategies and insights to elevate business success.
Overview
5
5
years of professional experience
Work History
Part Owner/Operations Manager (Retail)
Blue Sail & Booty Bald Head Island
07.2022 - 01.2025
- Assisted in the creation and opening of two retail shops.
- Seasoned Small Business Owner with 3 years of experience in operations management.
- Highly-motivated employee with desire to take on new challenges.
- Strong worth ethic, adaptability and exceptional interpersonal skills.
- Adept at working effectively and quickly mastering new skills.
- Hardworking employee with customer service, multitasking and time management abilities.
- Devoted to giving every customer a positive and memorable experience.
- Assisted in designing and merchandising both Blue Sail and Booty.
- Designed, developed and managed multiple clothing lines specific to this stores ascetic and clientele.
- Managed complex point of sale operations, ensuring accurate transaction processing and reliable inventory tracking.
- Conducted market analysis to align product designs with customer preferences, driving successful merchandise launches.
- Determined pricing for products or services based on costs and competition.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Established favorable relationships with vendors.
- Supervised employees, interviewed, and trained new hires on sales techniques and customer service procedures.
- Resolved issues quickly through meticulous research and quick decision-making.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and promoted the businesses social media and marketing efforts to expand brand awareness and attract new customers.
Private Label/Brand Design
Blue Sail Bald Head Island
07.2022 - 01.2025
- Assisted in merchandising and managing inventory.
- Established favorable relationships with vendors.
- Designed developed and managed a clothing line specific to this stores ascetic and clientele.
- Maintained and fulfilled purchase orders.
- Managed the point of sale system in tracking daily sales, returns, exchanges, inventory counts and staffing trends.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Assisted in managing daily store operations and staff training.
Private Label/Brand Design
Stoked Provisions
07.2022 - 01.2025
- Assisted in merchandising and managing inventory.
- Established favorable relationships with vendors.
- Designed developed and managed a clothing line specific to this stores ascetic and clientele.
- Maintained and fulfilled purchase orders.
- Managed the point of sale system in tracking daily sales, returns, exchanges, inventory counts and staffing trends.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Assisted in managing daily store operations and staff training.
Legal Assistant
Shipman & Wright, L.L.P.
09.2019 - 07.2022
- Highly effective and experienced Legal assistant with extensive knowledge of the general office procedures and support required to effectively assist in a legal environment.
- Bringing forth knowledge and experience of court procedures, government regulations, drafting research documents, and handling legal correspondence.
- Adept in creating and revising legal documents.
- Experienced in maintaining office and client records by applying excellent organizational and office management skills on a daily basis.
- A strong team player that effectively maintains working relationships with co-workers, supervisors, and clients.
- Coordinated with attorneys to streamline client communications, enhancing workflow and client satisfaction.
- Assisted in the intake department in communicating with potential new clients.
- Assisted in organizing multiple Zoom meetings and remote depositions.
- Provided support in preparing for trials, client meetings and depositions.
- Organizing and maintaining case files and legal documents.
- Conducting investigations to gather data regarding cases.
- Tracking hours and bills to clients.
- Managing attorney schedules.
- Managed and maintained the inventory of office supplies.
Education
Project Management Basics - Project Management
Project Management Institute
06-2025
North Carolina Life And Health Pre-licensing
Xcel Solutions
06-2025
IBM Project Manager Professional Certificate -
Coursera
05.2025
Adobe Graphic Designer Professional Certificate - undefined
Coursera
05.2025
Skills
- Problem Solving Skills
- Highly Motivated
- Highly organized and Efficient
- Ability to Work in a Team and Under Pressure
- Customer Service Skills
- Critical Thinking Skills
- Attention to Detail
- Retail Merchandising
- Social Media Management
- Creative Design
- Brand Development
- Inventory Management
- Vendor Relations
- Legal Research
- Document Management
- Design and Marketing Experience
- Teamwork and collaboration
Timeline
Private Label/Brand Design
Blue Sail Bald Head Island
07.2022 - 01.2025
Part Owner/Operations Manager (Retail)
Blue Sail & Booty Bald Head Island
07.2022 - 01.2025
Private Label/Brand Design
Stoked Provisions
07.2022 - 01.2025
Legal Assistant
Shipman & Wright, L.L.P.
09.2019 - 07.2022
Adobe Graphic Designer Professional Certificate - undefined
Coursera
Project Management Basics - Project Management
Project Management Institute
North Carolina Life And Health Pre-licensing
Xcel Solutions
IBM Project Manager Professional Certificate -
Coursera
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