Hannah Hall
Sykesville,MD
Summary
A versatile professional with a strong background in banking and operations management, possessing extensive experience in retail banking. Demonstrated excellence in client relationship management, fraud risk management, and driving revenue growth through strategic sales initiatives. Skilled in operations management with a proven ability to optimize processes, ensure efficiency, and lead high-performing teams. Knowledgeable in electrical systems and contracting, which enhances project and business operations management. Expertise in fraud prevention, regulatory compliance, and risk assessment complements a commitment to delivering exceptional customer service and contributing to organizational resilience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Sunset Electric
04.2024 - Current
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Spearheaded process improvement initiatives, resulting in significant time and cost savings.
- Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation.
- Leveraged technology solutions for efficient tracking and reporting of compliance-related activities and metrics.
- Assisted in negotiating contracts with external partners, ensuring adherence to relevant regulatory requirements throughout the partnership lifecycle.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Relationship Banker
Truist Bank
10.2022 - Current
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Fraud Detection: Proven ability to identify and analyze fraudulent activities through comprehensive monitoring and analysis of transactional data and customer behavior patterns.
- Risk Assessment: Expertise in conducting thorough risk assessments to evaluate potential vulnerabilities and develop strategies to mitigate risks across various operational areas.
- Compliance Management: Strong understanding of regulatory requirements and best practices, ensuring full compliance with industry standards and legal obligations.
- Security Protocols: Implementing robust security protocols and procedures to safeguard sensitive information and mitigate risk.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
- Developed customized SharePoint sites for improved collaboration and information sharing within organizations.
- Assisted financial institutions in reducing regulatory risks with comprehensive AML audits and recommendations.
- Adhered to AML/BSA requirements, audit procedures, and other regulated banking activity.
Financial Consultant
PNC OF SEVERNA PARK
01.2018 - 10.2022
- Proactive sales through appointment setting, lobby engagement, outbound calls, teller and banking interactions, and branch travel
- Ensure security of personally identifiable information by properly following record retention and destruction guidelines
- Partner with sister branches, managers, and other bankers to help locations until fully staffed
- Proficient with team-building activities and onboarding new staff members
- Ensure compliance with federal and state regulations
- Excels with time management and is responsible for daily/weekly/quarterly operational tasks
- Create development plans to assist self and team to reach objectives, monitor, and pivot if the objective is not met
- Evaluate and document client interactions by inquiring information regarding Lending, Retirement, 401k, investment, business, and personal banking to tailor a solution
- Exceeds expectations with the creation and organization of promotional activities, budgets, region-wide meetings, and conference calls.
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Customer Service Representative
GIANT FOOD OF PASADENA
01.2015 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
Education
Associate of Science - Business Administration And Management
Anne Arundel Community College
Arnold, MD05.2018
High School Diploma -
Arundel High School
05.2016
Skills
- Problem-Solving
- Operations Management
- Decision-Making
- Planning and Implementation
- Safety processes and procedures
- Relationship building and rapport
- Entrepreneurial personality
- Team Collaboration and Leadership
- Cross-selling expertise
- Product Promotion
- Products and Services Knowledge
- Compliance Reporting
Certification
- CNP - Certified Notary Public
- NMLS - Nationwide Multistate Licensing System and Registry
Timeline
Operations Manager
Sunset Electric
04.2024 - Current
Relationship Banker
Truist Bank
10.2022 - Current
Financial Consultant
PNC OF SEVERNA PARK
01.2018 - 10.2022
Customer Service Representative
GIANT FOOD OF PASADENA
01.2015 - 01.2018
Associate of Science - Business Administration And Management
Anne Arundel Community College
High School Diploma -
Arundel High School
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