Summary
Overview
Work History
Education
Skills
References
Timeline
HANNAH HANSEN

HANNAH HANSEN

Orlando,FL

Summary

Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.

Overview

4
4
years of professional experience

Work History

Travel Agent

RSI Vacations
Winter Park, FL
12.2023 - Current
  • Call clients to determine travel needs, budgets and preferences
  • Sells and coordinates transportation, accommodations, tours and activities
  • Advises clients regarding destinations, cultures, customs, weather and activities
  • Collects payments, books travel arrangements for members
  • Handles travel issues, conflicts, complaints, cancellations and refunds
  • Builds and maintains relationships with travel and tour venders
  • Conducts Research on destinations and industry trends
  • Maintains accurate records of bookings, payments, transactions, phone calls and meetings
  • Books 40-50 vacations a week
  • Stops clients from wanting to cancel their membership by presenting the benefits and value of it.

Food & Beverage Management Intern

Biltmore Estate
Asheville, North Carolina
06.2023 - 08.2023
  • Supervise front of the house restaurant operations
  • Oversee distribution of work and side duties
  • Figure out table arrangements for guests
  • Observe status of food and beverage orders
  • Maintain cleanliness, sanitation, and organization throughout restaurant
  • Maintains positive guest relations
  • Anticipate guests' needs and respond promptly.

Prestige Beauty Advisor

Ulta Beauty Gulf Coast Town Center
Fort Myers, FL
07.2022 - 06.2023
  • Promote Loyalty Program and Ulta Credit Card
  • Responsible for meeting or exceeding individual sales and productivity goals
  • Inform guests of current promotions, events, and services within the store
  • Resolve guest complaints and follow through to ensure their satisfaction
  • Maintain inventory within the prestige brands.

Food and Beverage Intern

Drury Inn & Suites Fort Myers Airport
Fort Myers, FL
12.2022 - 05.2023
  • Oversee the Kickback 'Happy Hour' for guests
  • Ensure an exceptional guest experience by providing a courteous, friendly, and hospitable environment
  • Maintain the kitchen and lobby areas
  • Practice food safety standards and make certain supplies are fully stocked
  • Answer guest's questions and provide information about the hotel, area, and local events.

Front Desk Wellness Advisor

Massage Heights Gulf Coast Town Center
Fort Myers, FL
03.2022 - 06.2022
  • Greeted members and guests upon arrival
  • Answered phone calls and booked appointments
  • Advertised and sold Wellness Programs, merchandise, and gift cards
  • Created a relaxing positive environment.

Togo Host-Lead Host

Texas Roadhouse
Naples, FL
05.2021 - 10.2021
  • Managed 5 employees to include training and development
  • Answered phones and took guests food orders
  • Gathered meals and packaged items
  • Greeted guests at their cars and provided them their orders.

Front Desk Assistant for the Undergraduate Admissions Office

Florida Gulf Coast University
Fort Myers, FL
11.2020 - 05.2021
  • Answered all incoming calls and directed them to the appropriate extensions
  • Sorted emails and placed them according to correct staff member
  • Handled transcripts and delivered them to FGCU Recruiters.

Education

Bachelor of Science in Resort and Hospitality Management -

Florida Gulf Coast University
05.2023
  • Relevant Courses: Leadership Management, Human Resources, Food & Beverage Management, Spa Services and Treatments, Marketing, Financial and Managerial Accounting, Hotel Lodging Operations, Guest Services
  • GPA: 3.0

Skills

  • Intermediate skills in Microsoft Office Suite (Word, PowerPoint, Outlook)
  • Proficient social media skills (Facebook, Instagram, Snapchat, Pinterest, TikTok)
  • POS Systems
  • Canva
  • Client networking
  • Administrative tasks
  • Credit card payments
  • Travel Arrangements
  • Retail Sales
  • Itinerary Planning
  • Food Handler Certification
  • ServSafe Certification

References

References available upon request.

Timeline

Travel Agent - RSI Vacations
12.2023 - Current
Food & Beverage Management Intern - Biltmore Estate
06.2023 - 08.2023
Food and Beverage Intern - Drury Inn & Suites Fort Myers Airport
12.2022 - 05.2023
Prestige Beauty Advisor - Ulta Beauty Gulf Coast Town Center
07.2022 - 06.2023
Front Desk Wellness Advisor - Massage Heights Gulf Coast Town Center
03.2022 - 06.2022
Togo Host-Lead Host - Texas Roadhouse
05.2021 - 10.2021
Front Desk Assistant for the Undergraduate Admissions Office - Florida Gulf Coast University
11.2020 - 05.2021
Florida Gulf Coast University - Bachelor of Science in Resort and Hospitality Management,

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HANNAH HANSEN