Hannah Hardin
Nashville,TN
Summary
Customer-oriented Bartender offering an 8-year background in the service industry and a 4-year background in preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager/Bartender
Oneal’s Bar and Grill
Clarksville, TN
05.2022 - 02.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of employees to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prepared and served food and alcoholic beverages including wine, beer, and custom cocktails to 200+ patrons a night.
- Studied and memorized 50+ popular and custom cocktail recipes, beers, and wines to give quality recommendations to guests.
- Maintained a clean, organized, and well stocked bar area by managing inventory, wiping down surfaces, washing dishes, and replenishing fresh ingredients.
- Warmly welcomed 200+ patrons a night with a smile and ensuring they were promptly served and satisfied.
- Handled and processed $4,000+ in transactions per shift including credit, debit, and cash payments.
- Ensured a safe environment by coordinating with my team to regulate alcohol consumption and prevent conflict.
Bartender/Server
Pbody’s
Clarksville, TN
04.2022 - 06.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prepared and served food and alcoholic beverages including wine, beer, and custom cocktails to 100+ patrons a night.
- Studied and memorized 50+ popular and custom cocktail recipes, beers, and wines to give quality recommendations to guests.
- Maintained a clean, organized, and well stocked bar area by managing inventory, wiping down surfaces, washing dishes, and replenishing fresh ingredients.
- Warmly welcomed 100+ patrons a night with a smile and ensuring they were promptly served and satisfied.
- Handled and processed $3,000+ in transactions per shift including credit, debit, and cash payments.
- Ensured a safe environment by coordinating with my team to regulate alcohol consumption and prevent conflict.
- Provided exceptional customer service while serving large parties of 40+ people.
Bartender
Tilted Kilt Pub & Eatery
Clarksville, TN
11.2020 - 04.2022
- Worked successfully with diverse group of employees to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prepared and served food and alcoholic beverages including wine, beer, and custom cocktails to 200+ patrons a night.
- Studied and memorized 50+ popular and custom cocktail recipes, beers, and wines to give quality recommendations to guests.
- Maintained a clean, organized, and well stocked bar area by managing inventory, wiping down surfaces, washing dishes, and replenishing fresh ingredients.
- Warmly welcomed 200+ patrons a night with a smile and ensuring they were promptly served and satisfied.
- Handled and processed $4,000+ in transactions per shift including credit, debit, and cash payments.
- Ensured a safe environment by coordinating with my team to regulate alcohol consumption and prevent conflict.
Server
The Oasis Southwest Grill
Kuttawa, KY
07.2020 - 11.2020
- Worked successfully with diverse group of employees to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Served food and alcoholic beverages including wine, beer, and cocktails to 100+ patrons a night.
- Studied and memorized 50+ popular cocktails, beers, and wines to give quality recommendations to guests.
- Warmly welcomed 100+ patrons a night with a smile and ensuring they were promptly served and satisfied.
- Handled and processed $2,000+ in transactions per shift including credit, debit, and cash payments.
- Ensured a safe environment by coordinating with my team to regulate alcohol consumption and prevent conflict.
Petroleum Supply Specialist
Army National Guard
Paducah, KY
09.2019 - Current
- Prepared reports on supply operations, including cost analysis and budget performance data.
- Developed strategies for improving fuel procurement efficiency while minimizing costs.
- Maintained and updated records related to orders, deliveries, inventories, and other activities.
- Ensured compliance with safety regulations and industry standards in all areas of supply operations.
- Conducted daily inspections of storage tanks, pipelines, and other equipment to detect any potential problems or hazards.
- Managed transportation logistics for receiving and delivering petroleum products.
Education
Some College (No Degree) - Mathematics
Murray State University
Murray, KYSkills
- Customer Service Management
- Operational Planning
- Stress Management
- Team Development
- POS Systems
- Shift Scheduling
- Employee Training
- Leadership Development
- Cash Management
- Suggestive Selling
- Menu Memorization
- Beverage Preparation
- Payment Processing
- Food Service
- Health Codes Compliance
- Handling Difficult Customers
- Outgoing Personality
- Service-Oriented Mindset
- Complex Problem-Solving
- ABC Regulations
Certification
- TABC Certification
References
References available upon request.
Timeline
Store Manager/Bartender
Oneal’s Bar and Grill
05.2022 - 02.2024
Bartender/Server
Pbody’s
04.2022 - 06.2022
Bartender
Tilted Kilt Pub & Eatery
11.2020 - 04.2022
Server
The Oasis Southwest Grill
07.2020 - 11.2020
Petroleum Supply Specialist
Army National Guard
09.2019 - Current
Some College (No Degree) - Mathematics
Murray State University
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