Hannah Harding
Atlanta,GA
Summary
Accomplished leader with a proven track record at Georgia Department of Labor, enhancing team productivity and streamlining operations. Expert in government relations and operations optimization, demonstrated through significant improvements in agency performance and customer satisfaction. Skilled in problem-solving and donor relations, consistently delivering results that exceed expectations.
Overview
8
8
years of professional experience
Work History
Chief Development Officer
Georgia Department of Labor
01.2023 - Current
- Optimized development team performance through ongoing coaching, professional development, and goal setting.
- Served as Chair on Labor Commissioner's Steering Committee for agency culture including brainstorming and planning monthly events, annual training conferences, and leadership management.
- Implemented best practices in agency operations including modernizing and documenting SOP's.
- Crafted agency communications plans to reinforce branding and imaging strategies.
- Enhanced customer satisfaction by streamlining communication channels and improving response times. Helped initiate our modernization contract.
- Served as point of contact for the Commissioner including developing relationships with state agencies, GA legislature, large corporations and constituents.
Special Assistant to the Commissioner
Georgia Department of Labor
01.2023 - Current
- Served as number two next to the Commissioner in making decisions, casting vision, and executing on projects.
- Enhanced team productivity by streamlining processes and implementing efficient communication strategies.
- Supported executive leadership with timely research, data analysis, and strategic planning for informed decision making.
- Demonstrated versatility in supporting multiple executives simultaneously, adapting to their individual preferences and requirements.
- Maintained confidentiality of sensitive information while managing correspondence, reports, and documents on behalf of executive staff.
- Collaborated closely with cross-functional teams on various initiatives to drive company-wide improvements.
Chief Development Officer
Thompson for Georgians
06.2021 - Current
- Successfully ran a statewide campaign to elect Bruce Thompson for Labor Commissioner traveling 218,000 across the state of Georgia.
- Planned and executed events with public and private donors.
- Enhanced campaign performance by developing and implementing targeted marketing strategies.
- Oversaw teams of volunteers and monitored effectiveness of each area.
- Utilized social media advantageously for free and persuasive media.
- Defined all campaign roles and filled positions.
- Developed policy positions and wrote public statements outlining stances.
- Followed federal, state and facility guidelines to maintain professional interactions with campers.
Chief Operations Officer
Bruce Thompson Enterprises, LLC
01.2019 - 01.2023
- Established strong customer relationships through excellent communication and attentive service.
- Managed and ran up to twelve companies at a time, including the largest automatic safety pool cover company in the SE - Automatic Cover Systems, LLC.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Assisted interns in preparing for post-internship job searches with resume reviews, mock interviews, and career guidance.
- Produced reports about community activities to keep owners, directors and property managers informed.
Receptionist
Automatic Cover Systems, LLC
05.2018 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed field technicians schedules, completed raving fan phone calls, sorted files, etc.
Store Manager
Larry's Giant Subs
04.2016 - 04.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Arts - English - Concentration in Writing
Clayton State University
Morrow, GA05.2023
High School Diploma -
Cartersville High School
Cartersville, GA05.2018
Skills
Social Media Strategy
Donor Relations
Government relations
Partnership Development
Data-driven decision-making
Operations Optimization and Operating Procedures
Problem-Solving
Attention to Detail
Multitasking Abilities
Reliability
Loyalty
Timeline
Chief Development Officer
Georgia Department of Labor
01.2023 - Current
Special Assistant to the Commissioner
Georgia Department of Labor
01.2023 - Current
Chief Development Officer
Thompson for Georgians
06.2021 - Current
Chief Operations Officer
Bruce Thompson Enterprises, LLC
01.2019 - 01.2023
Receptionist
Automatic Cover Systems, LLC
05.2018 - 01.2019
Store Manager
Larry's Giant Subs
04.2016 - 04.2018
Bachelor of Arts - English - Concentration in Writing
Clayton State University
High School Diploma -
Cartersville High School
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