Hannah Harker
Anacortes,WA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Customer Service/Managing Bartender
Bastion Brewing Company
03.2022 - Current
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, performing regular stock assessments to minimize waste and optimize ordering.
- Resolved customer complaints swiftly.
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Collaborated with management to create promotional events that drew in new customers and boosted revenue.
- Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
- Mentored junior staff members, fostering a positive work environment and promoting professional growth.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights, and weekends.
- Established rapport with customers by providing friendly and attentive service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Engaged in suggestive selling and other sales techniques.
Retail Sales Associate
Lil Tugs Children's Boutique
09.2020 - 03.2022
- Delivered exceptional customer service, enhancing shopping experiences and fostering client relationships.
- Managed inventory effectively, ensuring product availability and organization on sales floor.
- Trained new associates on sales techniques and store policies, promoting team efficiency.
- Handled cash transactions accurately, maintaining financial integrity during daily operations.
- Collaborated with management to develop promotional campaigns, driving store traffic and sales growth.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Trained and mentored new associates on sales techniques and store policies to foster team development.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Server
Swinomish Casino & Lodge
10.2017 - 03.2020
Server
The Secret Cove
04.2016 - 10.2017
Education
High School Diploma -
Anacortes High School
Anacortes, WA06-2007
Skills
- Outstanding customer service
- Excellent communication
- Multitasking
- Attention to detail
- Time management
- Problem-solving
- Teamwork and collaboration
- Marketing and sales experience
- Courteous
- Team training and development
- New hire training
- Complex Problem-solving
- Professional appearance
- Outgoing personality
- Engaging personality
- Highly reliable
- Customer service
- Staff recruitment
Timeline
Customer Service/Managing Bartender
Bastion Brewing Company
03.2022 - Current
Retail Sales Associate
Lil Tugs Children's Boutique
09.2020 - 03.2022
Server
Swinomish Casino & Lodge
10.2017 - 03.2020
Server
The Secret Cove
04.2016 - 10.2017
High School Diploma -
Anacortes High School