Hannah Harkness

• Assisted customers with inquiries and resolved issues efficiently.
• Managed customer accounts and updated information in the system.
• Collaborated with team members to enhance service quality and support strategies.
• Processed customer orders and returns in accordance with company policies.
• Utilized CRM software to track customer interactions and feedback.
• Educated customers on product features and services offered by the company.
• Maintained a positive attitude while handling difficult customer situations.
• Participated in training sessions to improve customer service skills and knowledge.
• Answered customer inquiries over the phone and via email.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
• Escalated unresolved issues requiring further investigation or specialized expertise.
• Participated in team meetings to discuss strategies for improving customer satisfaction levels.
• Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Kept customer and system account information accurate and current to support timely resolutions for concerns.
• Delivered customer support to high call load each shift.
• Processed orders accurately and efficiently according to established procedures.
• Educated customers where applicable to alleviate need for future contact.
• Provided training support for new hires related to customer service processes and procedures.
• Ensured compliance with company policies regarding privacy laws and data protection regulations.
• Performed administrative duties such as filing paperwork, maintaining records, updating databases.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Monitored and reported on CRM system performance and user feedback.

• Exceeded metric goals on a weekly basis.

•HIPAA

• Assisted customers with product inquiries and service-related issues.
• Processed transactions accurately using POS systems and cash handling procedures.
• Resolved customer complaints by providing effective solutions and support.
• Maintained store appearance by organizing merchandise and ensuring cleanliness.
• Collaborated with team members to enhance customer service strategies.
• Educated customers about promotions, sales, and loyalty programs available.
• Trained new staff on customer service protocols and operational procedures.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Provided exceptional customer service to ensure customer satisfaction.
• Resolved customer complaints promptly and efficiently.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Strengthened customer retention by offering discount options.