Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Harold

Decatur,GA

Summary

Reputable Participant Relationship Manager possessing strong work ethic, positive demeanor and superb initiative. An exceptional communicator with a proficiency in complex problem-solving and conflict resolution. Adaptable and driven with a strategic approach to challenges and a motivation to thrive in team-based or individually motivated settings.

Overview

9
9
years of professional experience

Work History

Participant Relationship Manager II

Morgan Stanley
04.2022 - Current
  • Builds long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Conducts due diligence and fulfills compliance requirements, communicating with other departments to complete requests.
  • Delivers positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
  • Analyzed data related to customer escalations and developed strategies for efficient resolution.
  • Interfaced with internal departments to ensure timely resolution of escalated cases.
  • Managed multiple projects simultaneously while meeting deadlines consistently.
  • Participated in regular meetings with management team members to discuss best practices in resolving escalations quickly and efficiently.

Service Call Center Agent

Nalley Bmw
01.2022 - 04.2022
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Customer Service Sales Representative

Edible Arrangements Head Quarters
10.2021 - 01.2022
  • Called potential customers to assess business needs and present value propositions.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Drove engagement with productive conversations and ongoing relationship management.

Beauty Consultant Sales Representative

Sephora
01.2019 - 09.2021
  • Educated clients on benefits of products with full consultation, including cosmetic application.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.

Cash Room Specialist

Nordstrom Rack
12.2015 - 12.2018
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Resolved complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Refined skills in counting tills with start money and balancing and reconciling register, reflecting financial discrepancies, refunds etc.

Education

Bachelor’s of Arts - African American Studies

Georgia State University
05.2021

Skills

  • Advanced MS Office Suite knowledge
  • Data entry documentation
  • Data analysis and research
  • Training and development
  • Overcoming Objections
  • Customer Education and Consulting
  • Resourceful
  • Friendly, positive attitude
  • Active listening
  • Public Speaking
  • Creativity
  • Proofreading
  • Excellent interpersonal communications

Timeline

Participant Relationship Manager II

Morgan Stanley
04.2022 - Current

Service Call Center Agent

Nalley Bmw
01.2022 - 04.2022

Customer Service Sales Representative

Edible Arrangements Head Quarters
10.2021 - 01.2022

Beauty Consultant Sales Representative

Sephora
01.2019 - 09.2021

Cash Room Specialist

Nordstrom Rack
12.2015 - 12.2018

Bachelor’s of Arts - African American Studies

Georgia State University

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Hannah Harold