Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Harper

Charleston

Summary

Professional with strong organizational skills, adept at managing front office operations and ensuring smooth workflow. Known for reliability, adaptability, and effective communication. Skilled in customer service, administrative support, and office management software. Collaborative team player focused on achieving tangible results and enhancing office efficiency.

Overview

2
2
years of professional experience

Work History

Front Office Assistant

Optum Healthcare
07.2024 - Current
  • Responded to inquiries from callers seeking information.
  • Resolved customer concerns swiftly.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Updated client databases regularly while maintaining accuracy in contact details comprehensively.

Daycare Teacher

Bible Center Preschool
01.2024 - 07.2024
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Gathered materials and resources to prepare for lessons and activities.
  • Assisted in the planning and execution of special events such as holiday celebrations or parent-teacher conferences, fostering a strong sense of community within the daycare center.

Cashier Team Lead

Panera Bread
08.2022 - 06.2023
  • Operated cash register to record transactions accurately and efficiently.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Herbert Hoover High School
Elkview

Skills

  • Listening skills
  • Data entry
  • Scheduling appointments
  • Administrative skills
  • Problem-solving skills

Timeline

Front Office Assistant

Optum Healthcare
07.2024 - Current

Daycare Teacher

Bible Center Preschool
01.2024 - 07.2024

Cashier Team Lead

Panera Bread
08.2022 - 06.2023

Herbert Hoover High School

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Hannah Harper