Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Harper

OLATHE,CO

Summary

Highly motivated and dedicated in any job offered and/or taken .3+ years in customer service marketing products, handling payments and customer accounts. Created own Llc under the name HannahSpacellc in October 2022 handling customer service calls. 6 months experience working with behavioral health, working closely with those in crisis and/or withdrawal, handling admit paperwork as well as facilitating behavioral health groups. I am independent and reliable. I have great communication skills and work well with other staff.

Overview

8
8
years of professional experience

Work History

Caregiver

Comfort Keepers
07.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Behavioral Health Technician

Axis Health Systems
01.2023 - 07.2023
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds to check on residents.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Performed client intake procedures according to internal standards for new admissions.
  • Searched resident belongings prior to and during stays.
  • Prepared and submitted daily [Type] reports to management.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

Mystery Shop Caller

SucessfulMindsllc
03.2022 - 09.2022
  • Online audited customer service agents on friendliness, promptness, knowledge on company product information as well as followed company procedures.
  • Completed lists provided by clients on certain companies to audit and documented interactions.

Quality Customer Support Agent

INFOCU5
08.2020 - 01.2022
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Management Support Team

Startek
04.2015 - 01.2016
  • Handled confidential and sensitive information with discretion and tact.
  • Answered high volume of phone calls and email inquiries.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • De-escalated angry and abusive callers
  • Handled customer accounts and took payment information.

Education

Bachelor of Science - Criminal Justice

American InterContinental University Online
Schaumburg, IL
05.2025

Skills

  • Behavior Redirection
  • Word Processing
  • Problem Identification
  • Client Transportation
  • ADLs Assistance
  • Patient Care
  • Dependable and Responsible
  • Client Documentation
  • Verbal and Written Communication Skills
  • Knowledge of State Regulations
  • Respectful and Compassionate
  • Continuous Development
  • Laptop and Tablet Operation

Timeline

Caregiver

Comfort Keepers
07.2023 - Current

Behavioral Health Technician

Axis Health Systems
01.2023 - 07.2023

Mystery Shop Caller

SucessfulMindsllc
03.2022 - 09.2022

Quality Customer Support Agent

INFOCU5
08.2020 - 01.2022

Management Support Team

Startek
04.2015 - 01.2016

Bachelor of Science - Criminal Justice

American InterContinental University Online

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Hannah Harper