Hannah Hartshorne
Milwaukee,WI
Summary
Highly motivated individual with a desire to take on new challenges in animal welfare. Strong work ethic, adaptability, and lifelong experience in animal care of various species. Adept at working unsupervised and quickly mastering new skills safely and effectively. Passionate about animal health and wellness. Experienced in handling basic care and also tedious needs in high stress situations.
Overview
11
11
years of professional experience
Work History
Barista
Anodyne Coffee Roasting Company
Milwaukee, Wisconsin
11.2024 - Current
- Maintained calm demeanor during high-volume periods and special events.
- Supported highest standards of conduct and service to support company reputation.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Checked brewing equipment for proper functionality.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Team Leader, Event Service
Roast Coffee Company
Milwaukee, WI
06.2022 - 05.2025
- Supervised event setup, ensuring proper layout and equipment arrangements.
- Personally completed setup and teardown of kiosk workspaces in adequate time frames.
- Safely lifted over 100-pound machines and structural pieces for event space setup.
- Trained staff on customer service standards and event procedures.
- Analyzed data from past events to identify potential areas for improvement.
- Successfully traveled across state lines with heavy cargo to be unloaded, set up, torn down, and brought back to the cafe.
Manager
Hansa Coffee Roasters
Libertyville, IL
08.2020 - 06.2022
- Applied customer feedback to develop process improvements, and support long-term business needs.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Managed staff schedules and ensured adequate coverage during peak hours.
- Oversaw daily operations of coffee roasting and retail services.
Shift Manager
Jamba Juice
Vernon Hills, IL
08.2018 - 04.2021
- Contributed to team success by completing jobs quickly and accurately.
- Maintained a productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Resolved issues in a timely manner to maintain productivity goals.
- Answered customer questions regarding merchandise and pricing.
- Recommended alternative items when product was out of stock.
Studio Coordinator
School Of Rock
Libertyville, IL
02.2020 - 08.2020
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Implemented marketing strategies to promote studio to potential clients.
- Identified and approved equipment and elements required for productions.
Server
Bauer's Catering
Libertyville, IL
07.2015 - 02.2020
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Bussed, cleared, cleaned and set tables in quiet and efficient manner.
- Reported accidents, injuries or unsafe work conditions to manager.
- Kept kitchen areas clean and free of debris and water.
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
- Restocked items that were either left out or empty.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Professionally and efficiently resolved issues and enhanced customer satisfaction ratings.
Education
High School Diploma -
Libertyville High School
Libertyville, IL2019
Skills
- Quick learner
- Active listening skills
- Healthy and fit
- Risk assessment
- Physical stamina
- Skilled problem solver
- Positive and friendly
- Personable
- Compassion and empathy
- Domestic animal capturing
- Conflict resolution
- Animal rescue
- Truck driving
Affiliations
Volunteer- For Goodness Cakes
Timeline
Barista
Anodyne Coffee Roasting Company
11.2024 - Current
Team Leader, Event Service
Roast Coffee Company
06.2022 - 05.2025
Manager
Hansa Coffee Roasters
08.2020 - 06.2022
Studio Coordinator
School Of Rock
02.2020 - 08.2020
Shift Manager
Jamba Juice
08.2018 - 04.2021
Server
Bauer's Catering
07.2015 - 02.2020
High School Diploma -
Libertyville High School