HANNAH HARWARD
Hampton,VA
Summary
Passionate and diligent leader with eight years of customer service experience, six of those with Starbucks. Dependable and flexible. Always enthusiastic and motivated to live and lead by Starbucks Mission and Values.
Overview
9
9
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
02.2022 - Current
- Works shoulder-to-shoulder with and observes partners to identify and remove barriers to providing Starbucks Experience
- Role models and provides inspiration, motivation, and coaching to partners in living our Mission & Values
- Fortifies systems and routines and the usage of tools and resources to make it easier to be a partner
- Develops and aligns store partners on action plans to drive results
- Recognizes and celebrates success to foster a culture of collaboration
- Analyses business trends to elevate customer experience and grow customer occasions
- Assesses staffing needs and creates hiring and training plans to grow business and support partners
- Maintains store organization and reviews inventory practices to support inventory accuracy
Assistant Store Manager
STARBUCKS COFFEE COMPANY
08.2021 - 02.2022
Shift Supervisor
STARBUCKS COFFEE COMPANY
01.2019 - 08.2021
Barista
STARBUCKS COFFEE COMPANY
02.2017 - 01.2019
SALES ASSOCIATE
VANS
10.2018 - 09.2019
- Created a welcoming retail experience
- Maintained a visually appealing sales floor
- Connected with customers to increase product sales
- Organized retail inventory
CASHIER, D.J., FLOOR ASSOCIATE
SKATEHAVEN U.S.A.
01.2015 - 01.2017
- Processed transactions
- Kept merchandise and concessions stocked
- Supervised the skating floor
- Organized birthday parties
- Maintained cleanliness standards
- Completed cash deposits
Education
HIGH SCHOOL DIPLOMA -
REAGAN HIGH SCHOOL
PFAFFTOWN, NC06.2017
Skills
- Root cause analysis
- Leadership
- Business analysis
- Inventory management
- Organization
- Talent development
- Customer service
- Team building
- Intentional scheduling
- Goals and performance
Accomplishments
- 52 week average Customer Connect of 48
- 52 week average Store Operations of 76 with a cleanliness score of 88
- 37.4% Barista turnover
- 25.7% SSV turnover
- Most recent food safety audit with 0 criticals or majors
- Exceptional store environment where all partners feel a sense of belonging
References
- Greg Strapach DM for D8048 (434)534-1007
- Courtney Ferrell DM for D466 (757)289-7128
- Andrea Reyes DM for D1952 (757)987-1970
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
02.2022 - Current
Assistant Store Manager
STARBUCKS COFFEE COMPANY
08.2021 - 02.2022
Shift Supervisor
STARBUCKS COFFEE COMPANY
01.2019 - 08.2021
SALES ASSOCIATE
VANS
10.2018 - 09.2019
Barista
STARBUCKS COFFEE COMPANY
02.2017 - 01.2019
CASHIER, D.J., FLOOR ASSOCIATE
SKATEHAVEN U.S.A.
01.2015 - 01.2017
HIGH SCHOOL DIPLOMA -
REAGAN HIGH SCHOOL
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