Hannah Hatfield
Huntington
Summary
Compassionate professional with a Bachelor’s degree in Human Services, specializing in case management and client advocacy. Demonstrates hands-on experience in diverse environments, including parenting education and ABA therapy, effectively supporting children, youth, and families. Proficient in trauma-informed care and multidisciplinary collaboration, with a proven track record of training and supervising staff to enhance service quality. Committed to empowering individuals and promoting community well-being through strong communication and organizational skills.
Overview
4
4
years of professional experience
Work History
Practicum
Grace Haven Family Services
Huntington
01.2025 - Current
- Shadowing a case manager who provides parenting education and adult life skills classes to individuals and families.
- Assisted in developing lesson plans for parenting classes, with a focus on child development, age-appropriate expectations, and positive parenting strategies.
- Observed client intakes and assessments to gain experience in rapport building, needs identification, and service planning.
- Participated in multidisciplinary team (MDT) meetings to understand collaborative service coordination and case review processes.
- Gained practical knowledge in working with diverse populations, trauma-informed care, and strengths-based approaches to client support.
Server
Chili's Bar and Grill
Barboursville
12.2022 - Current
- Provided exceptional service to a high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees to perform duties.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Practicum
Department of Human Services
Huntington
08.2024 - 12.2024
- Shadowed youth services case managers to gain hands-on experience with case management processes and client advocacy.
- Participated in home visits, school visits, and placement site check-ins to observe and support client well-being and progress.
- Attended and took notes during virtual Multidisciplinary Team (MDT) meetings to understand collaborative decision-making in youth services.
- Assisted with client transports and observed safety, communication, and legal compliance protocols.
- Gained exposure to the juvenile services system, community resource coordination, and trauma-informed care practices.
Practicum
diversified assessment and therapy services
Teays Valley
05.2024 - 08.2024
- Completed 120 internship hours in an ABA (Applied Behavioral Analysis) therapy setting, supporting children with developmental and behavioral needs.
- Assisted with organizing and filing confidential client documents in compliance with HIPAA regulations.
- Observed and participated in therapeutic group activities, gaining firsthand experience in behavior management strategies and child engagement techniques.
- Collaborated with staff to support daily routines and program implementation for children receiving ABA services.
Shift Lead
Plato's Closet
Barboursville
04.2021 - 12.2022
- Trained new employees on company policies, procedures, and job duties.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Responded to customer inquiries and complaints in a professional manner.
- Delegated tasks to employees and monitored activities and task completion.
Education
Bachelor of Arts - Human Services
Lindsey Wilson College
Columbia, KY05-2025
Skills
- Case management
- Client advocacy
- Behavior management
- Multidisciplinary collaboration
- Crisis intervention
- Customer service
- Training and development
- Social media
- Creativity and innovation
- Team collaboration
References
References available upon request.
Timeline
Practicum
Grace Haven Family Services
01.2025 - Current
Practicum
Department of Human Services
08.2024 - 12.2024
Practicum
diversified assessment and therapy services
05.2024 - 08.2024
Server
Chili's Bar and Grill
12.2022 - Current
Shift Lead
Plato's Closet
04.2021 - 12.2022
Bachelor of Arts - Human Services
Lindsey Wilson College
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