Hannah Hawes
Grand Ledge
Summary
Friendly, organized, and dependable administrative professional with over 4 years of experience in office administration and hospitality. Eager to bring strong front desk and client-facing skills to a legal office setting where compassion and professionalism matter. Passionate about supporting individuals on their path to second chances and being part of meaningful work in criminal defense. Known for creating a welcoming, respectful environment, staying calm under pressure, and handling sensitive information with care. A quick learner who's excited to grow in the legal field, with a solid background in Microsoft Office, Outlook, scheduling, and multitasking in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Banquet Supervisor
Crowne Plaza
02.2024 - Current
- Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
- Directed and managed banquet functions for upwards of 350-person events.
- Increased overall event success by conducting thorough pre-event meetings with clients and teams involved in execution.
- Provided exceptional customer service by promptly addressing guest concerns or requests during events.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Ensure compliance with ServSafe and alcohol service standards, maintaining a safe and enjoyable atmosphere for guests.
- Wrote banquet reports following events to relay event timelines as well as future recommendations for hotel records.
Server/ Trainer
Olive Garden
01.2025 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Utilized effective communication techniques to support server learning and comprehension.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Director's Clerical Assistant
Michigan State University
12.2023 - 05.2025
- Use Microsoft Office including excel, word, etc. to create high-quality documents and spreadsheets
- Manage professional calendars for the Director and other staff including sending, editing, and arranging appointments and meetings
- Organize and digitize physical files and records so that authorized team members can update and retrieve them quickly
- Create, maintain, and utilize an office supply ordering system to quickly replenish supplies when needed.
- Generate, maintain, and operate multiple social media pages on multiple internet-based platforms
- Assist staff with the creation, distribution, and storing of digital marketing tools/media.
- Answer phone calls with an upbeat nature to ensure students or staff were helped properly.
Student Intern
Office of the Public Defender
06.2023 - 08.2023
- Assist attorneys in conducting legal research and preparing legal documents for criminal defense cases
- Support attorneys with case management and organization, including filing and maintaining documents
- Attend court hearings and observe legal proceedings
- Create mitigation reports to assist in defense appeals and resentencing
- Assist the public by researching upcoming court dates and redirecting them to their attorney or the proper office
Course Attendant/Banquet Assistant
Sugarbush Golf Club & Banquet Center
03.2021 - 12.2023
- Prepare financial statements at open and close of each operational day, providing these reports to management
- Manage restaurant and banquet reservations and details for gatherings, etc.
- Organize, take inventory, and stock all areas of food and beverage at the golf center
- Assure all guests are greeted quickly and served with professionalism
- Train and direct any new employees that may be hired
Shift Lead
Tropical Smoothie Cafe
12.2021 - 05.2022
- Manage and supervise team of employees ensuring they remain on task and provide excellent customer service
- Provided superior training and leadership to improve performance and assist team members in meeting their goals
- Implemented disciplinary action when needed to ensure expectations were met and kept
- Prepare, edit, review, and submit reports of scheduling, sales, financial information to management for approval/reporting
- Maintain and operate a successful storefront and ensure that food is prepared with the utmost attention
Education
Bachelor of Arts - Criminal Justice Pre-Law
Michigan State University
09.2025
Diploma -
Powers Catholic High School
Flint, MI05-2021
Skills
- Customer Service
- Hospitality experience
- Problem Solving
- Time management
- Team Leadership
- Attention to detail
- Effective time management
- Flexible and adaptable
- Calm under pressure
Timeline
Server/ Trainer
Olive Garden
01.2025 - Current
Banquet Supervisor
Crowne Plaza
02.2024 - Current
Director's Clerical Assistant
Michigan State University
12.2023 - 05.2025
Student Intern
Office of the Public Defender
06.2023 - 08.2023
Shift Lead
Tropical Smoothie Cafe
12.2021 - 05.2022
Course Attendant/Banquet Assistant
Sugarbush Golf Club & Banquet Center
03.2021 - 12.2023
Bachelor of Arts - Criminal Justice Pre-Law
Michigan State University
Diploma -
Powers Catholic High School
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