Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Hannah Hawkins

Alvin,TX

Summary

Proven ability to excel in high-pressure environments while maintaining exceptional work quality and efficiency. Demonstrated adaptability to rapid changes and last-minute requests, ensuring project deadlines are consistently met. Recognized for delivering results that exceed expectations in fast-paced settings.

Overview

4
4
years of professional experience

Work History

College Student

University of Houston
Houston, Texas
06.2025 - Current
  • Created a study plan to manage time efficiently for studying, completing projects, and writing papers.
  • Attended lectures and seminars, took notes, and completed assignments to fulfill course requirements.
  • Managed time effectively to balance academic and personal responsibilities.

Information Technology Specialist

United States Army
El Paso, Texas
05.2024 - 02.2025
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Inspected and troubleshot smartphone software.
  • Provided training to new technicians on how to configure mobile devices for military operations.
  • Resolved network connectivity problems related to cellular networks or Wi-Fi connections.

Information Technology Specialist

United States Army
Watertown, New York
04.2021 - 04.2024
  • Configured software for military operations.
  • Trained new staff on IT procedures and best practices for equipment usage.
  • Provided technical support to users with hardware and software issues.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Diagnosed and resolved IT issues across multiple platforms and devices.
  • Provided technical support to personnel in various communication systems.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.

Information Technology Training

United States Army
Augusta , GA
11.2020 - 04.2021
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.

Basic Trainee

United States Army
Columbia , SC
08.2020 - 11.2020
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Responded calmly and professionally to chemical, biological and nuclear threats.
  • Upheld code of conduct and maintained professionalism in stressful situations.

Education

Some College (No Degree) -

University of Houston
Houston, TX

Skills

  • Customer service
  • Microsoft Excel
  • Attention to detail
  • Fast learner
  • Self-regulation
  • Email and telephone etiquette
  • Technical support
  • Device configuration
  • End user support
  • Problem-solving skills
  • IT troubleshooting

Accomplishments

  • Army Achievement Medals (x2)

References

References available upon request.

Timeline

College Student

University of Houston
06.2025 - Current

Information Technology Specialist

United States Army
05.2024 - 02.2025

Information Technology Specialist

United States Army
04.2021 - 04.2024

Information Technology Training

United States Army
11.2020 - 04.2021

Basic Trainee

United States Army
08.2020 - 11.2020

Some College (No Degree) -

University of Houston

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