HANNAH HAWS
Williamson,NY
Overview
3
3
years of professional experience
Work History
Patient Care Technician
Rochester Regional Health- Cliifton Springs Hospital
07.2022 - Current
- Performed all necessary patient care procedures including monitoring vital signs, phlebotomy, and ECG's
- Assist with patient everyday needs (personal hygiene, restroom, grooming, eating etc.)
- Kept healthcare team informed with regular documentation to patient charts, including vitals, treatments, and responses
- Collected and labeled specimens by following proper aseptic techniques and adhering to set laboratory specifications
- Work collaboratively with all hospital staff to provide excellent patient care.
Customer Service Representative
Goodwill of the Finger Lakes
11.2020 - 10.2023
- Provide exceptional customer service in a contact center operation, with proficiency in handling inbound & outbound calls, and emails for multiple accounts or contracts
- Gather information to complete customer fulfillment requests, data entry, maintain customer database, research and resolve customer problems
- Manage and respond to contract traffic using customer-oriented etiquette
- Managed customer calls efficiently in fast-paced call center environment
- Documented, researched and resolved customer service issues.
Student Research Assistant
SUNY Geneseo Biology Department
01.2022 - 05.2023
- Collaborated effectively with professor and other lab members
- Assisted in the collection, handling, and processing of biological specimens, materials, reagents, and chemicals in a sterile and safe manner
- Kept a well organized laboratory notebook to document detailed research procedures
- Refined protocols to increase precision and accuracy of test results
- Summarized research data into tables, graphs, and narratives to communicate findings and interpretations
- Prepared and presented posters to share research findings.
Education
Bachelors of Arts - Biology
SUNY Geneseo
Geneseo, NY05.2023
Skills
- Laboratory techniques
- Microscopy
- Experimental Design
- Chemical Handling
- Data Collection and Analysis
- Gel Electrophoresis
- PCR
- Scientific writing
- Microsoft Excel
- Laboratory safety
- Documentation and Recording
Timeline
Patient Care Technician
Rochester Regional Health- Cliifton Springs Hospital
07.2022 - Current
Student Research Assistant
SUNY Geneseo Biology Department
01.2022 - 05.2023
Customer Service Representative
Goodwill of the Finger Lakes
11.2020 - 10.2023
Bachelors of Arts - Biology
SUNY Geneseo
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