Hannah Hayes
Flowery Branch,GA
Summary
- Reliability Maintenance Planner at SKF, specializing in process improvement and analyzing data. Experienced in utilizing digital platforms to optimize equipment performance. Recognized for training teams with operational challenges to drive organizational innovation.
Overview
9
9
years of professional experience
Work History
Reliability Maintenance Planner
SKF
Flowery Branch, Georgia
09.2017 - Current
- Developed maintenance plans to optimize equipment reliability and performance.
- Analyzed work orders to identify recurring issues and recommend solutions.
- Utilized Computerized Maintenance Management System for tracking work orders and schedules.
- Created work orders with detailed instructions for technicians to complete maintenance tasks.
- Trained personnel on proper use and operation of new equipment as well as safety protocols.
- Conducted regular inspections and maintenance of tooling equipment.
- Assisted in troubleshooting tooling-related issues during production runs.
- Monitor grinding process closely to detect any problems or irregularities, making necessary adjustments as required.
BDC Service Representative
Honda Mall of Georgia
Buford, Georgia
12.2016 - 06.2017
- Scheduled service appointments using dealership management software efficiently.
- Assisted technicians by relaying customer concerns and service updates clearly.
- Maintained knowledge of Honda services and promotions for effective customer support.
- Performed data entry of customer information into computer system.
- Advised customers on available options for service or products.
- Maintained accurate records of customer interactions and transactions.
Education
High School Diploma -
Lanier College Career Academy
Gainesville, GA05-2016
Skills
- Process improvement
- Data entry and analysis
- Attention to detail
- Troubleshooting and training support
- Communication
- Adaptability
- Digital platforms (Power BI, Excel, Word, Outlook, Copilot)
- Quick learner
- Flexible and dependable
Additional Contributions
- Participated in transition from API to eMaintenance working with global SKF colleagues
- Involved with digitalization transformation for SKF Flowery Branch and achieving certification
- Implementing QR codes to simplify work order requests around the factory
- Created training documentation to better assist operators with a clear understanding of machine setups and process adjustments
- Set up mobile devices for all technicians to replace paper work orders
References
References available upon request.
Timeline
Reliability Maintenance Planner
SKF
09.2017 - Current
BDC Service Representative
Honda Mall of Georgia
12.2016 - 06.2017
High School Diploma -
Lanier College Career Academy
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