Hannah Hayward
Dublin,CA
Summary
Exceptionally well-organized and hardworking, with excellent communication and multitasking skills. Possess a B.A. in psychology. Prepared to apply my experience and skills to a position with a progressive organization that will allow me to grow. People-oriented and experienced in multiple fields involving customer service, leading, teamwork, and organizing. Ultimately aspire to a career in criminal justice.
Overview
15
15
years of professional experience
Work History
Seasonal Clerk
Bureau of Firearms
Dublin, CA
05.2024 - Current
- Scanning and uploading new and old cases into SharePoint. Inserting specific information about the cases into Excel spreadsheets.
- Organizing and labeling the case files. Then, put into the case storage room.
- Help and communicate with coworkers about work that has been done and not done.
Pet Sitter
Rover.com
Varies, California and Maryland
05.2019 - Current
- Walking dogs, house-sitting dogs/cats, day-caring dogs, and drop-ins for cats and dogs
- Follow any specific requests and instructions from owners
- Meet and greets with clients
- (Hours vary every week)
Seasonal Clerk
Department of Justice
Oakland, CA
07.2023 - 05.2024
- Scanning mail for deputy attorney generals and legal secretaries
- Emailing deputy attorney generals about their mail and their inquiries
- Delivering to mail slots and offices
- Completing supply requests, restocking, organizing, and helping other team members
- Putting postage on outgoing mail and giving them to the different mail companies
Pod Leader
Beacon Telegraph Hill Neighborhood Center (TelHi)
San Francisco, California
07.2021 - 07.2021
- Taking attendance, developing activity plans, and watching over middle school students enrolled in a summer enrichment program
- Teamwork
- Interacting with and providing learning enrichment to middle school students
- Attending check-ins and check-outs
- Aiding and support teachers
- (38 hrs/week)
Program Assistant
BAYAC- Americorps
San Francisco, California
11.2020 - 06.2021
- Serving as an administrative and teaching aid for a program providing a stable online learning program for a diverse group of middle school students enrolled in the BAYAC program, because they could not attend school nor successfully attend online classes at home during the pandemic
- Taking attendance, recording body temperatures, and daily submission of related paperwork
- Implementing school lunches for these children by keeping refrigerator logs, heating lunches, recording food logs, and sending paperwork
- Helping these students kids with their classes and school work, as well as various social and emotional needs
- Playing and interacting with the students
- Running the student store and points bank (an exchange system where the students could purchase small items with merit points that were earned on a daily basis.)
- (38.4 hrs/week)
Census Enumerator
U.S. Census Bureau
Richmond, California
08.2020 - 09.2020
- Serving the US Census by completing interviews with hard-to-reach households
- Driving to addresses where residents had not yet completed the Census questionnaire or needed to be interviewed again
- Interacting with a diverse array of people living in various neighborhoods in the East Bay area
- Using persuasive skills to complete the questionnaires
- (Hours varied every week)
Registered Behavior Technician
Gateway Learning Group (Kyo)
Concord, California
02.2020 - 06.2020
- Receiving training as an RBT
- Helping school children with developmental disabilities learn new words and sounds, as well as giving behavioral feedback
- Making up fun and creative games to make learning more enjoyable
- Systematically recording information on specific behaviors observed during the sessions
- Developed plans on how to decrease negative and increase positive behaviors
- Frequently communicating and coordinating with my supervisor, and taking feedback
- (Hours varied to 1-20 hrs/week)
Dog Walker
Wag
Varies, Maryland and California
05.2019 - 05.2020
- Walk dogs as long as requested, drop-in at people's homes, and follow instructions provided by the owner
- (Hours vary every week)
Waitron
Alta Lodge
Alta, Utah
12.2018 - 04.2019
- Brewing coffee, serving food, bussing tables, cleaning, organizing, restocking, and taking orders
- Running the Alta Lodge Store
- Interacting with guests to make sure that their stay at the lodge was enjoyable
- Serving as a strong member of the team, taking on any tasks that were required for the success of the entire operation
- (38.5 hrs/week)
Volunteer
Wolf Trap Animal Rescue
Tysons Corner, Virginia
11.2016 - 12.2018
- Helping maintain dogs in their pens, and keeping track of the dogs
- Taking pictures of newly adopted animals with their adopters, providing information to potential adopters, and retrieving dogs from pens to their adopters
- Fostering animals
- (8 hrs/2 weeks)
Barista
Starbucks
North Chevy Chase, Maryland
05.2018 - 09.2018
- Opening the shop early in the morning and setting up displays
- Taking orders and operating the cash register
- Crafting drinks
- Heating foods at the oven station
- Organizing, cleaning, and restocking foods and other items
- Interacting with customers and providing a positive customer experience
- Engaging in teamwork
- (40-20 hrs/week)
Event Planner Intern
Milken Institute of Public Health- GWU
Washington, D.C.
08.2017 - 12.2017
- Creating floor maps for event spaces
- Cleaning and setting up spaces prior to events
- Keeping an inventory of supplies and equipment
- Participating in event planning meetings
- (20 hrs/week)
Volunteer
Frederick Animal County & Adoption Center
Federick, Maryland
09.2014 - 12.2015
- Walking dogs outside, cleaning cages, and helping potential adopters
- Playing with cats and helping clean their cages
- (Hours varied)
Summer Camp Counselor
L'Academie de Cuisine
Bethesda, Maryland
06.2014 - 08.2014
- Serving as a camp counselor for middle school students attending a cooking camp
- Assisting chefs and students during cooking camp classes
- Cleaned the kitchen, prepped food for the classes, and cleaned dishes after class
- Taking roll and checking students out of camp at the end of each session
- Teamwork
- (30 hrs/ week)
Library Aide
Albert Einstein High School
Kensington, Maryland
01.2014 - 05.2014
- Providing media resources to students
- Organized books and labeled new books
- Assisting librarians with tasks as requested
- (3.5 hr/week)
Teaching Assistant
Cedar Lane Universalist Church
Bethesda, Maryland
09.2013 - 05.2014
- Assisted Religious Education teachers with classes for children aged 3-5
- Organized and supervised exercises, crafts, and instructional activities
- Provided snacks for snack time
- (Volunteer, 2 hr/week)
Summer Camp Counselor in Training II
Holton Arms Creative Summer
Bethesda, Maryland
06.2010 - 08.2010
- Serving as a camp counselor to elementary school children in a summer day camp
- Supervising the carpool and greeting campers on arrival in the morning, and making sure they were safely escorted from their cars to the school building
- Helping campers with logistics, like, finding and using lockers, finding classrooms, and discarding trash
- Taking attendance
- Served as a teacher's aide in a variety of classes involving a variety of activities, including, decorating cupcakes, dancing, and preparing for the talent show
- Interacted with kids in support of their social and emotional needs
- Participating in the production of the talent show
- Assisting counselors in any way requested
- (35 hrs/week)
Summer Camp Counselor in Training I
Holton Arms Creative Summer
Bethesda, Maryland
06.2009 - 08.2009
- Duties were very similar to those for Counselor in Training II
Education
Bachelor of Arts - Psychology
George Washington University
Washington, D.C.01.2018
High School Diploma -
Albert Einstein High School
Kensington, MD01.2014
Master of Science - Forensic Psychology
The Chicago School of Professional Psychology at Los Angeles
Los Angeles, CAMaster of Arts - Forensic Psychology
Holy Names University
Oakland, CASome college - Psychology
Hood College
Frederick, MDSkills
- Skills in social media and digital communications
- Microsoft Word
- Microsoft PowerPoint
- Excel
- Creative problem solving
- Team building
- Problem resolution
- Adaptable and flexible
- First Aid/CPR
- Client communication
- Organization
- Customer satisfaction
- Detail-oriented
- Multi-Task Management
Languages
Spanish
Elementary
Timeline
Seasonal Clerk
Bureau of Firearms
05.2024 - Current
Seasonal Clerk
Department of Justice
07.2023 - 05.2024
Pod Leader
Beacon Telegraph Hill Neighborhood Center (TelHi)
07.2021 - 07.2021
Program Assistant
BAYAC- Americorps
11.2020 - 06.2021
Census Enumerator
U.S. Census Bureau
08.2020 - 09.2020
Registered Behavior Technician
Gateway Learning Group (Kyo)
02.2020 - 06.2020
Pet Sitter
Rover.com
05.2019 - Current
Dog Walker
Wag
05.2019 - 05.2020
Waitron
Alta Lodge
12.2018 - 04.2019
Barista
Starbucks
05.2018 - 09.2018
Event Planner Intern
Milken Institute of Public Health- GWU
08.2017 - 12.2017
Volunteer
Wolf Trap Animal Rescue
11.2016 - 12.2018
Volunteer
Frederick Animal County & Adoption Center
09.2014 - 12.2015
Summer Camp Counselor
L'Academie de Cuisine
06.2014 - 08.2014
Library Aide
Albert Einstein High School
01.2014 - 05.2014
Teaching Assistant
Cedar Lane Universalist Church
09.2013 - 05.2014
Summer Camp Counselor in Training II
Holton Arms Creative Summer
06.2010 - 08.2010
Summer Camp Counselor in Training I
Holton Arms Creative Summer
06.2009 - 08.2009
Bachelor of Arts - Psychology
George Washington University
High School Diploma -
Albert Einstein High School
Master of Science - Forensic Psychology
The Chicago School of Professional Psychology at Los Angeles
Master of Arts - Forensic Psychology
Holy Names University
Some college - Psychology
Hood College
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