HANNAH HEATH
Tulsa,OK
Summary
I am a dedicated and versatile professional with over a decade of experience spanning showroom management, patient care coordination, emergency staffing support, event coordinator assistance and data administration. My background has equipped me with a robust understanding of operations, client engagement, and team leadership. I am passionate about delivering exceptional service, enhancing workflow efficiency, and supporting mission-driven organizations through innovative design, streamlined processes, and collaborative approaches. Eager to bring a unique combination of creativity, precision, and adaptability to a dynamic team environment.
Overview
9
9
years of professional experience
Work History
SHOWROOM MANAGER
ARK FLOORING CO.
10.2023 - Current
- Oversaw daily showroom operations, working closely with leadership to enhance strategy, drive profitability, and elevate the customer experience.
- Managed end-to-end custom design projects, including client consultations, detailed quoting, material sampling, and order fulfillment.
- Maintained accurate financial records, handled invoicing, and tracked client payments to support seamless transactions.
- Partnered with vendors and suppliers to monitor design trends, maintain updated inventory, and ensure on-time deliveries.
- Strengthened the brand's digital presence by managing website imagery and curating engaging content for social media channels.
- Acted as the primary client liaison, handling scheduling, communications, and project progress updates with professionalism and efficiency.
EVENT COORDINATOR ASSISTANT (PART TIME)
MAIN STREET LOFT
09.2020 - Current
- Provide direct support to the Event Coordinator in on-site operations during events to ensure seamless execution and guest satisfaction.
- Help maintain timelines and ensure smooth event flow by resolving issues promptly during events.
- Deliver high-quality customer service and represent the organization in a professional manner.
OFFICE/CLINIC MANAGER
VIBRANT HEALTH FAMILY CLINIC
06.2021 - 10.2023
- Developed and implemented operational policies that enhanced patient care, improved clinic workflow, and increased overall efficiency.
- Cultivated strong relationships with patients and external partners, including insurance representatives and specialists, to ensure seamless service and continuity of care.
- Supervised front-office operations including patient intake, appointment scheduling, and real-time wait time management to streamline the patient experience.
- Directed billing and collections processes, standardizing issue resolution protocols and boosting revenue through timely and proactive account follow-ups.
- Maintained composure in high-pressure environments, effectively resolving patient complaints and managing competing priorities to support clinic leadership and staff.
SEASONAL STAFFING ASSISTANT (DISASTER RESPONSE)
THOMPSON CONSULTING SERVICES
06.2021 - 10.2023
- Provided critical support to the Recruitment Manager during active disaster response operations, assisting with the onboarding and rapid deployment of field personnel.
- Aided in recruiting and coordinating emergency response staff, ensuring timely communication and efficient mobilization in high-stress, time-sensitive environments.
- Verified candidate qualifications, processed onboarding documentation, and maintained accurate personnel records in alignment with emergency response protocols.
- Contributed to streamlining staffing operations, enabling swift and effective support for disaster recovery efforts across impacted areas.
OPTOMETRIC ASSISTANT
CHARLES VISION CENTER
08.2016 - 06.2021
- Provided outstanding patient support, assisting with appointment scheduling, check-ins, and personalized frame selection based on individual style and prescription needs.
- Verified insurance eligibility and maintained accurate, up-to-date patient records using both electronic health systems and manual documentation.
- Conducted preliminary eye tests and vision screenings to support optometrists.
- Instructed new contact lens wearers on safe and proper insertion, removal, and care techniques to ensure comfort and long-term eye health.
- Oversaw optical inventory, maintaining stock levels of lenses, frames, and clinical supplies to support seamless daily operations.
Education
Bachelor of Arts - Studio Arts, Psychology
Oklahoma State University
Stillwater, OK05.2016
Skills
- Strong relationship-building abilities
- Customer relations
- Proficient in managing multiple tasks
- Skilled in prioritizing responsibilities
- Efficient issue resolution
- Effective time management
- Accurate data entry
- Thoroughness in task execution
- Proficient in Microsoft Office Suite
Timeline
SHOWROOM MANAGER
ARK FLOORING CO.
10.2023 - Current
OFFICE/CLINIC MANAGER
VIBRANT HEALTH FAMILY CLINIC
06.2021 - 10.2023
SEASONAL STAFFING ASSISTANT (DISASTER RESPONSE)
THOMPSON CONSULTING SERVICES
06.2021 - 10.2023
EVENT COORDINATOR ASSISTANT (PART TIME)
MAIN STREET LOFT
09.2020 - Current
OPTOMETRIC ASSISTANT
CHARLES VISION CENTER
08.2016 - 06.2021
Bachelor of Arts - Studio Arts, Psychology
Oklahoma State University