Hannah Hedgpeth
Clarkton,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Sales Assistant
Max Pro
02.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Established rapport with customers using active listening and interpersonal skills.
- Monitored sales trends to advise management on potential inventory adjustments.
- Listened to customer needs and desires to identify and recommend optimal products.
Loan Servicing Specialist
Truist Bank
10.2021 - 10.2023
- Making outbound calls if needed to follow up with clients about maintenance provided on account
- Typing skills
- Taking 80 plus calls a day
- Maintained the company's reputation by providing confidential, expert services to customers
- Required minimal oversight to complete job tasks
- Used good judgment to help solve problems
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Answered inbound calls to greet and assist customers with various needs and questions
- De-escalated customer complaints using specialized communication techniques
- Communicated with clients over phone, email and chat platforms.
Kitchen worker
Elior North America
07.2020 - 09.2021
- Keeping a positive attitude
- Documenting numbers for new food orders
- Collected and removed garbage, recycling and food waste to optimize kitchen sanitation
- Organized and restocked kitchen regularly to maintain preparation for anticipated demands
- Sanitized kitchen surfaces and equipment to comply with food safety regulations
- Received and stocked food in freezers, refrigerators and dry storage areas to preserve quality
- Prepared food items to support Cook in high-volume kitchen
- Adhered to storage and rotation protocols to maintain food freshness.
Customer Service representative
Regional Acceptance Corperation
08.2016 - 03.2017
- Answering inbound calls in a fast paced environment
- Providing the best client experience to ensure all clients needs are met
- Taking a excess of 80 plus calls daily while meeting score expectations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Service representative
Regional Acceptance Corperation
08.2016 - 03.2017
- Assisting Clients with any concern regarding their accounts
- Providing the best client experience to ensure all clients needs are met
- Taking a excess of 80 plus calls daily while meeting score expectations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service / Cashier
Cybernet LLC
01.2014 - 08.2015
- Managing cash drawer
- Providing excellent client experience
- Trained new employees on handling transactions, providing quality customer service and adhering to store procedures
- Balanced cash register to maintain financial accuracy and accountability
- Prepared sales reports to provide accurate transaction information to management
- Answered incoming phone calls to offer information to customers and direct callers
- Maintained clean and organized cashier station to create welcoming and professional area for customers and employees.
Education
Associate of Business Administration -
The University of North Carolina At Pembroke
Dublin, NC05.2021
High School Diploma -
West Bladen High School
Bladenboro, NC06.2012
Skills
- Critical Thinking
- Decision making
- Problem solving
- Active Listening
- Good communication
- Telephone management
- Cash handling
- Professionalism
- Time Management
- Meeting Sales Goals
- Teamwork and Collaboration
- Honest and Dependable
- Exceeding Customer Expectations
Timeline
Sales Assistant
Max Pro
02.2024 - Current
Loan Servicing Specialist
Truist Bank
10.2021 - 10.2023
Kitchen worker
Elior North America
07.2020 - 09.2021
Customer Service representative
Regional Acceptance Corperation
08.2016 - 03.2017
Customer Service representative
Regional Acceptance Corperation
08.2016 - 03.2017
Customer Service / Cashier
Cybernet LLC
01.2014 - 08.2015
Associate of Business Administration -
The University of North Carolina At Pembroke
High School Diploma -
West Bladen High School
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