Hannah Hegstad
Sioux Falls,SD
Summary
Experienced crisis response professional with knowledge about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and support to clients in need.
Overview
5
5
years of professional experience
Work History
Crisis Advocate
Children's Home Shelter For Family Safety
12.2020 - 09.2023
- Used skills such as active listening and collaborative problem-solving daily to connect with clients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Conversed with individuals in crisis who called the hotline for assistance.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Maintained client records to document intakes and interactions with clients daily.
- Met the ongoing daily needs of in-shelter clients.
- Ensured the confidentiality of all client information.
- Attended court for protection order hearing in support of clients.
- Assisted clients in writing and obtaining protection orders.
- Made calls to Child Protective Services as a mandated reporter on any suspicions or knowledge of child abuse or neglect.
- Was the head of the Emergency Housing Voucher Program and assisted clients who met these requirements in finding and obtaining housing.
Beauty Advisor
Ulta Cosmetics
10.2019 - 10.2022
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Recommended specific hair and beauty products to meet individual customer needs.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Trained new staff in product knowledge and customer service protocols.
- Developed strong rapport with customers and created positive impression of business.
Summer Nanny
Private Family
06.2019 - 08.2019
- Built positive and nurturing environments to support child social and emotional growth.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Organized different types of activities to enhance physical and intellectual development.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Engaged with children on individual basis to build positive relationships.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Encouraged children to be understanding and patient with others.
- Coordinated playdates and outings to meet children's physical and social needs.
Waitress
Blue 42 Bar & Grill
09.2018 - 01.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Master of Arts - Clinical Mental Health Counseling
University of South Dakota
Vermillion, SD05.2025
Bachelor of Arts - Psychology
Augustana University
Sioux Falls, SD05.2022
Skills
- Crisis Counseling
- Crisis Handling
- Client Needs Assessment
- Community Resources
- Documentation Skills
- Cultural Sensitivity
- Victim Services
- Safety Planning
- Victim Advocacy
- Client Interactions
- Trauma Care
- Compassion and Empathy
Timeline
Crisis Advocate
Children's Home Shelter For Family Safety
12.2020 - 09.2023
Beauty Advisor
Ulta Cosmetics
10.2019 - 10.2022
Summer Nanny
Private Family
06.2019 - 08.2019
Waitress
Blue 42 Bar & Grill
09.2018 - 01.2019
Master of Arts - Clinical Mental Health Counseling
University of South Dakota
Bachelor of Arts - Psychology
Augustana University
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