Hannah Heise
Arcadia,CA
Summary
I am a young, hard worker who is motivated to continuously do better with the job I am at. I listen well and do my best to help costumers/people when I can. I love to learn about how I can be a great employee and asset to the company. I can be very outgoing and friendly, along with having great people skills, as well as sales experience. I like to keep my space clean and organized when it comes to my work area, so it can be easy to navigate around rushes. If there are any problems with costumers I will do my best to pay attention their needs. If I, myself am not able to do anything about the certain situation, I always let the manager know. If there are any circumstances that I do not know how to handle or to take care of in general, I step back and allow the managers to deal with what is happening in that moment.
Overview
2
2
years of professional experience
Work History
Barista/cook
Fika Fika
2022.09 - 2023.11
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and food dishes.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Trained new team members with a positive reinforcement and being respectful.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Explained beverage preparation.
- Promoted additional items with beverages, increasing store sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items, such as ice cream cones.
Ice Cream Sales Associate
The Pond Ice Cream
2021.12 - 2022.09
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings and other frozen concoctions to customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Used ice cream makers, blenders and machines to create ice cream.
- Cleaned and maintained soft-serve ice cream dispensing equipment.
- Prepared recipe ingredients.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
High School Diploma -
Connections Academy
San Juan Capistrano, CA06.2020
Skills
- Food Preparation
- POS Systems
- Espresso Machine Operation
- Opening and Closing Duties
- Table Bussing
- Cash Handling
- Menu Memorization
- Ordering Procedures
- Food Running
- Cooking
- Sandwich Preparation
- Active Listener
- Safe Food Handling
- Team Leadership
- Friendly and Outgoing
- Problem-solving
- Attention to detail
- Reliability
- Multitasking
- Adaptability
Timeline
Barista/cook
Fika Fika
2022.09 - 2023.11
Ice Cream Sales Associate
The Pond Ice Cream
2021.12 - 2022.09
High School Diploma -
Connections Academy
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