Hannah Henderson
Berlin,NJ
Summary
Dedicated and detail-oriented Military Office Administrator with 5+ years of experience in streamlining administrative processes and ensuring seamless office operations. Proven ability to handle a variety of tasks with efficiency and attention to detail. Proficient in personnel management, records maintenance, and policy implementation. Adept at handling sensitive information and ensuring compliance with regulations. Seeking to transition into an HR position to leverage my organizational skills, knowledge of HR policies, and commitment to fostering a positive workplace culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Administrative Assistant
Hornblower Cruises and Events
05.2023 - Current
- Managed client inquiries, resolved issues, and ensured a high level of customer satisfaction through prompt and effective communication
- Provided general administrative support to the sales team, including managing correspondence, handling phone calls, and maintaining organized files
- Expertise in generating and sending over 130 invoices through SalesForce promptly and accurately
- Prepared and edited sales presentations, proposals, and other documentation, ensuring professionalism and accuracy
- Addressed challenges proactively and efficiently, ensuring that events ran smoothly and effectively resolving any issues that arose
- Collaborated with cross-functional teams, including account managers, onboard staff, and marine team, to align event objectives with overall organizational goals.
Office Administrator
Air National Guard
07.2018 - Current
- Prepared reports, presentations, memorandums, and spreadsheets
- Developed a new clerical process that improved overall efficiency by 30%
- Managed complex calendars for executive staff, scheduling appointments, meetings, and events while optimizing time efficiency
- Coordinated and managed daily administrative operations for Group Commander, ensuring smooth workflow and efficient office management
- Upheld strict confidentiality and security protocols in handling sensitive information, ensuring compliance with military regulations
- Provided training and mentorship to junior administrative personnel, ensuring continuity of high standards in administrative support
- Managed and tracked military personnel leave balances
- Processed and approved leave requests
- Communicated leave policies and entitlements to personnel
- Maintained accurate and up-to-date personnel records
- Processed personnel actions, including promotions, re-enlistments, and separations.
Retail Associate
DSW-Designer Shoe Warehouse
08.2019 - 04.2023
- Effectively addressed customer concerns and resolved issues, maintaining a positive and professional demeanor.
- Applied strong problem-solving skills to handle challenging situations, leading to improved customer satisfaction.
- Managed cash transactions accurately and efficiently, maintaining a high level of integrity and reducing errors.
- Developed in-depth product knowledge, providing detailed information and recommendations to customers.
- Provided training to new team members, contributing to their successful onboarding and integration into the sales team.
Chick-Fil-A Team Member
Chick-fil-A
08.2016 - 03.2019
- Thrived in a fast-paced and high-volume restaurant setting, effectively handling multiple tasks simultaneously
- Assisted in training new team members, providing them with comprehensive knowledge of Chick-fil-A standards and procedures
- Took the initiative to address and resolve customer concerns and operational issues promptly
- Collaborated seamlessly with team members to ensure a smooth flow of operations
- Consistently upheld company policies and contributed to maintaining a positive and professional work environment.
Education
Bachelor of Arts - Business Administration
Rowan College At Gloucester County
Sewell, NJ01.2026
High school diploma -
Rancocas Valley Reg H
Mount Holly, NJ06.2018
Skills
- Administrative Skills
- Attention to Detail
- Problem Solving
- Strong Organization
- Project Management
- Resourcefulness
- Interpersonal Skills
Certification
- Notary Public, 01/01/22
- Secret Clearance
Military Service
Air National Guard, United States, Senior Airman, 07/01/18, Present
Awards
- Airman of the Month, 07/01/21, Recognized for outstanding performance during deployment to Middle East.
- Air Force Achievement Medal, 12/01/21, Outstanding achievement during deployment
- Dean's List Recognition, 12/01/22, Recognized for academic excellence by consistently achieving a GPA within the top 10% of the class. Awarded in fall Semester of 2022.
- DSW Exemplary Employee Award, 03/01/23, Received the Exemplary Employee Award in recognition of consistently high standards of work and exceptional contributions to the team
Timeline
Sales Administrative Assistant
Hornblower Cruises and Events
05.2023 - Current
Retail Associate
DSW-Designer Shoe Warehouse
08.2019 - 04.2023
Office Administrator
Air National Guard
07.2018 - Current
Chick-Fil-A Team Member
Chick-fil-A
08.2016 - 03.2019
Bachelor of Arts - Business Administration
Rowan College At Gloucester County
High school diploma -
Rancocas Valley Reg H
- Notary Public, 01/01/22
- Secret Clearance
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