Hannah Henney
Caledonia,MI
Summary
Starting in the service industry of food and alcohol sales in many different settings, I had a head start on developing the customer service and communication skills that have played heavily into my success in the healthcare field. I have worked both on the clinical and administrative side of hospice care and have found a passion in assisting patients.
I am currently studying for my MCAT, in the hopes to attend Medical School within the next few years. I have an Bachelor's of Science in Biological Laboratory Science, which has given me the academic edge within my work as a Hospice Aide and as a Hospice Volunteer Coordinator. I have learned both the clinical components that go into palliative and end of life care, as well as worked in the administrative side with documentation and Medicare compliance.
In my recent work, I am responsible for building and maintaining an entire discipline within a hospice interdisciplinary team, and have managed to take the company from having only a few volunteers and being continually short of Medicare compliance for volunteer hours when I began, to now meeting volunteer hour requirements without fail for multiple consecutive months and generating a volunteer team of 20+ in my short time with the company. I have a true passion for patient care and a hunger to continue to learn by pursuing my education to become a practicing physician in the future.
Overview
7
7
years of professional experience
Work History
Volunteer Coordinator
Careline Health Group
08.2023 - Current
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated and implemented special events for volunteer service appreciation and patient appreciation.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Maintained compliance within Medicare regulations for hospice volunteer hours.
- Worked extensively with Medicare insurance, maintaining compliance within care requirements, involvement with the interdisciplinary team, and maintaining proper documentation.
- Ran the Volunteer discipline for Hospice branch of Careline Health Group- recruitment, retainment, training, and organization of volunteers with patients to provide a companionship aspect of patients' quality of life.
- Responsible for the Volunteer discipline contributions to the care team of the patients , with a census of 100+ patients
- Ensured adherence to all regulatory requirements related to volunteer management, maintaining the organization''s reputation and integrity.
- Developed targeted recruitment strategies to attract diverse groups of skilled volunteers suited for various roles within the organization.
- Extensively worked with EMR systems.
- Boosted volunteer retention rates through regular communication, recognition events, and opportunities for growth.
- Facilitated open communication channels between hospice staff, volunteers, and families to provide seamless care experiences.
- Offered patients emotional and social support by listening, reading and playing non-strenuous games.
- Carried out direct care based on caregiver, family or individual requirements.
- Planned and fulfilled special holidays, birthdays and anniversaries to build memories for loved ones.
Bartender
Thornapple Point Golf Course
07.2022 - 04.2024
- Bartender, beverage cart, and events
- Waited on customers and made sure they enjoyed their experience
- Cleaning responsibilities, meal preparation, and food stocking aside from serving
- Handled transactions of food and beverage sales, balancing register, completing sales paperwork
- Alcohol and food sales
- Customer service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Hospice Aide
West Michigan Hospice
11.2022 - 08.2023
- Taking vitals and reporting any abnormalities or wounds on a patient.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Housekeeping responsibilities for patients
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
- Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
- Coordinated with care team and case manager to contribute effectively to overall care of the patient
- Providing companionship for patients and their families.
- Administrative work and healthcare charting.
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Server
Uccellos
11.2021 - 07.2022
- Cleaning the restaurant, meal preparation, and food stocking aside from serving.
- Handled transactions of food and beverage sales.
- Alcohol and food sales.
- Customer service, including building regular customers through consistent quality of service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Peppinos Restaurant
05.2021 - 11.2021
- Cleaning the restaurant, meal preparation, and food stocking aside from serving
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Handled transactions of food and beverage sales
- Alcohol and food sales
- Customer service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Administrative Assistant
Davenport University Athletics
01.2020 - 05.2021
- Administrative work- checking in guests, organizing events, practice and game set up and tear down, weight room organization, laundry
- Cleaning responsibilities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Administrative Assistant
Legacy Legal and Business Services
07.2019 - 12.2020
- Administrative work- filing, organizing, phone calls, billing, witnessing, and paperwork
- Cleaning responsibilities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
Server
Salvinos Restaurant
06.2020 - 08.2020
- Sat customers as they walked in
- Waited on customers and made sure they enjoyed their experience
- Cleaning the restaurant, meal preparation, and food stocking aside from serving
- Handled transactions of food and beverage sales
- Alcohol and food sales
- Customer service.
Server
Big Boy
04.2017 - 08.2019
- Sat customers as they walked in
- Waited on customers and made sure they enjoyed their experience
- Cleaning the restaurant, meal preparation, and food stocking aside from serving
- Handled transactions of food and beverage sales
- Alcohol and food sales
- Customer service.
Education
Bachelor Degree in Biological Laboratory Science (B.S) -
Davenport University
04.2023
High School Diploma -
Wayland Union High School
Wayland, MI05.2019
Skills
- Home healthcare/ hospice aide services
- Biology, chemistry, and anatomy laboratory experience
- Microsoft and EMR experience
- Volunteer Coordination
- Interpersonal communication skills
- Volunteer orientation and onboarding
- Schedule Coordination
- Volunteer Recruitment and Retainment
- Community Engagement
- Administrative Medicare Compliance
- Event Planning
- Budget Administration
- Grief support
Awards
- Presidential Academic Excellence
- Honor Student Award
- National Honor Society representative
- Student Council Representative (won volunteer work award at the State Conference, 2019)
- Peer Assistive Listener Chairman
- Tom Andrews Memorial Award
- United Bank Scholarship Award
- Dean's List (4 years)
- All GLIAC Academic Excellence (4 years)
- Graduated with Honor with a Bachelor of Science in Biology
Played 4 years of NCAA collegiate soccer
I played on Davenport University's Women's Soccer team for 4 years. This has taught me an immense amount of self accountability, discipline, dedication, time management, and the ability to work within a team both in success and failure.
Timeline
Volunteer Coordinator
Careline Health Group
08.2023 - Current
Hospice Aide
West Michigan Hospice
11.2022 - 08.2023
Bartender
Thornapple Point Golf Course
07.2022 - 04.2024
Server
Uccellos
11.2021 - 07.2022
Server
Peppinos Restaurant
05.2021 - 11.2021
Server
Salvinos Restaurant
06.2020 - 08.2020
Administrative Assistant
Davenport University Athletics
01.2020 - 05.2021
Administrative Assistant
Legacy Legal and Business Services
07.2019 - 12.2020
Server
Big Boy
04.2017 - 08.2019
Bachelor Degree in Biological Laboratory Science (B.S) -
Davenport University
High School Diploma -
Wayland Union High School
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